Please note all positions within Funeralcare can involve direct physical contact with the deceased as part of normal duties and the amount of contact will differ depending on the role applied for. Typical duties include but are not limited to preparation, transportation and personal care of the deceased carried out with professionalism, dignity, respect and adherence to health and safety standards. Please carefully consider your comfort levels with these responsibilities before applying.
What You'll Do
* Ensure client needs, service levels and KPIs are met
* Act as clients' main point of contact; supporting and guiding with the help of the wider team
* Support funerals – conducting the ceremony, leading the team and carrying the deceased when necessary
* Ensure all regulated work, including funeral planning appointments, is referred to a "certified colleague"
* Build and maintain relationships with the team, clients and the community
Qualifications & Experience
* A commercial mind‑set and experience in a managerial role
* A true customer focus and a real passion for delivering a great service
* The ability to capture intricate detail and make sure it is reflected in the service we deliver
* Compassion, understanding and empathy, and the ability to keep a cool head under pressure
* A UK manual driving licence
* Experience or willingness to learn embalming with official BIE qualification or through apprenticeship
* Traits: forging relationships, cooperation, teamwork, empathy, compassion, speaking up
Benefits
* 30% off Co‑op branded products in our food stores all year‑round
* 10% off other brands in our food stores all year‑round
* Discounts on other Co‑op products and services
* 23 days holidays (pro‑rata, rising with service)
* A pension with up to 10% employer contributions
* Access to an Employee Assistance Programme offering confidential advice and support 24 h a day
* Access to virtual GP and free eye tests
* Endless career development opportunities including apprenticeships
* Friendly, supportive team and the knowledge that you make a huge difference to your community
* Access to the Stream money‑management app that lets you access a portion of your pay as you earn it
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