Location: Billericay - Hybrid, 3 days in office and 2 days working from home
Salary: Competitive
Contract Type: Permanent
Working Hours: 40 hours per week, Monday-Friday
Hours & Shift Patterns:
* Winter season (October–April): Shift rotation covering 6am–3pm, 7am–4pm, 10am–7pm. Includes weekend working and public holidays (rota basis, with time off in lieu).
* Off-season (May–September): Monday–Friday, 8am–5pm, no weekend work.
Ready to make an impact and build lasting client relationships?
As an Account Coordinator, you'll manage a portfolio of clients, ensuring excellent service, quick issue resolution, and smooth delivery during the winter season. In summer, the focus shifts to renewals, client relationships, and business support, offering a varied, year-round role.
This hybrid role includes regular site visits and client meetings to maintain strong relationships and service standards.
Key Responsibilities
* Client Management: Build and maintain client relationships through regular contact and site visits.
* Issue Resolution: Handle and resolve client escalations promptly.
* Revenue Growth: Identify cross-sell and upsell opportunities; pass leads to Business Development.
* Account Planning: Manage account plans, renewals, and quotes to meet targets.
* Financial & Reporting: Handle contract queries, KPIs, and trend analysis for improvement.
* Documentation: Keep client records up to date (KYC, site maps, contacts).
* Projects: Manage client-specific projects to meet SLAs.
* Values: Embody company values and support environmental volunteer initiatives.
About You
* Strong relationship-building and customer service skills.
* Experience resolving complaints and managing accounts.
* Organised, proactive, and calm under pressure.
* Confident working hybrid and attending site/client meetings.
* Positive, team-oriented, and aligned with company values
Ground Control
Ground Control is a UK-based grounds maintenance company powered by the latest technology. Since launching in 1973, Ground Control has grown rapidly and now provides full national coverage for our customers across the UK and Ireland.
We deliver a range of services, including grounds maintenance, winter gritting, landscape construction, design, arboriculture, electric vehicle charging point installation to more than 50,000 commercial properties across the UK.
Equal Opportunities Statement
At Ground Control, we are committed to fostering an inclusive and diverse workplace where everyone feels valued and empowered to thrive. We believe that diversity drives innovation and success, and we welcome applications from individuals of all backgrounds, experiences, and perspectives.
We are proud to be an equal opportunities employer and do not discriminate based on sex, age, disability, gender identity, marital status, pregnancy, race, religion or belief, sexual orientation, or any other protected characteristic. We actively support and promote an inclusive culture, ensuring fair and equitable treatment throughout the recruitment process and beyond.
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