Salary, Hours, Location
* Salary: £25,000 per annum, plus excellent benefits
* Hours: Monday to Friday, 09:00 am to 17:00 pm with 1 hour for lunch
* Location: Engelmann Lodge, Radwinter Road, Saffron Walden, Essex, CB11 3HY
About the role
Churchill Estates Management are recruiting for an exceptional Lodge Manager for our brand new retirement development. We seek someone who loves working with people, with a background in administration and customer service. This varied and interesting role will see you co‑ordinating the development and related activities, making a positive difference every day to the lives of our Home Owners and providing a hassle and worry‑free retirement living lifestyle.
Reporting to the Area Manager, you will be managing both the maintenance of the property and providing a first‑class service to Owners. In this autonomous role, you will be the trusted, "go‑to" person on site and a "friendly neighbour" for Owners. You will liaise with a range of customers and suppliers, manage contractors, schedule maintenance, complete health and safety checks, organise activities and events for Owners and much more.
Qualifications and Experience
This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work "front of house" and is focused on providing a first‑class customer service with excellent administration skills.
Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you will have an outgoing and friendly personality with a love of people. You will know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative.
To support with the organisation of events and to effectively administer the maintenance of the site, you will be an accomplished administrator, computer literate, with previous experience of using Microsoft Office applications, including Excel and Outlook.
How you’ll be rewarded
* Annual holiday entitlement of 24 days + Bank Holidays
* A day off on your Birthday
* Life Assurance
* Eye Care reimbursement
* Colleague Introduction reward scheme
* Professional development and qualifications
* Thorough induction and ongoing training
* Immensely rewarding work
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