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Job Title: IT Service Desk Specialist / 1st line support
Location: Bristol (5 days on site)
Contract Type: 6 months (possibility for extension)
Overview
We are looking for an experienced IT Service Desk Specialist to join a busy Data Platforms team supporting Reporting and Analytics applications. This role will suit someone who enjoys working at the intersection of IT operations and the business - managing access, supporting applications, coordinating changes, and triaging incidents through the service desk.
Key Responsibilities
* Act as the first point of contact for incidents and service requests via JIRA/service desk
* Log, categorise, triage, and resolve tickets, escalating to 2nd line where required
* Perform daily system health checks and proactively log/manage issues
* Review weekend batch streams and backup performance, escalating exceptions
* Manage user access and security provisioning (including Active Directory updates)
* Conduct periodic access audits ensuring compliance with data governance controls
* Coordinate and implement Change Requests (CRs)
* Promote and migrate changes into Test and Production environments
* Support developers with application access, deployments, and troubleshooting
* Provide clear communication and status updates to business and IT stakeholders
Skills & Experience
* Experience in a Service Desk / Application Support role
* Strong understanding of ITIL processes and change management
* Good knowledge of Windows-based enterprise applications
* Highly organised, process-driven, and detail-oriented
* Strong communication skills with the ability to build trusted stakeholder relationships
Tech Environment (desirable)
* Windows Server
* Active Directory
* Oracle
* SQL Server
* Power BI
* OBIEE
* SSIS
* IIS
* PowerShell
* VMware
* JIRA
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