Operations Manager – Bristol/Cardiff
Job Location: Bristol/Cardiff
Job Type: Permanent
Remuneration: Competitive salary based on skills, experience, and qualifications
Role Overview
You will manage a dedicated domestic adjusting team that handles claims up to £100k. Your role involves leading a high‑performing team, ensuring that complex claims are handled with accuracy and efficiency, and fostering a supportive, collaborative environment that delivers exceptional customer service.
Responsibilities
* Lead and develop a team of domestic adjusters and adjuster executives.
* Allocate and assess claims based on complexity, experience, and technical ability.
* Ensure timely and accurate handling of claims, and maintain high customer satisfaction.
* Collaborate with regional managers and other teams to optimize workflow.
* Champion continuous improvement and high standards of service.
Qualifications & Experience
* Experience handling complex property insurance claims.
* Proven management skills and confidence to lead a high‑performing team.
* Excellent communication skills: speaking and writing to policyholders, insurers, and contractors.
* Strong attention to detail and a passion for customer service.
Benefits
* Competitive salary (based on skills, experience, and qualifications).
* Company car scheme or cash allowance.
* Self‑invested personal pension scheme (SIPP).
* Holiday allowance of 25 days plus bank holidays.
* Flexible working from our office or home.
* Private healthcare plan (including pre‑existing conditions).
* Life assurance.
* Group income protection.
* Voluntary benefits – green car scheme, dental cover, cycle to work scheme, season ticket loan, wellbeing, and digital GP applications.
* Employee assistance programme for wellbeing.
* Discounts on various products and services.
Additional Information
As part of our commitment to you, we have a zero tolerance policy toward discrimination of any kind regardless of age, disability, gender identity, marital or family status, race, religion, sex or sexual orientation.
After the closing date, applications will be reviewed and some shortlisted candidates may be invited for an interview, either virtual or in‑person.
Sedgwick is an Equal Opportunity Employer.
The statements contained in this document describe the general nature and level of work performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or change duties of the position at any time.
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