Receptionist - PT
Birmingham
Salary: £13.00 per annum + SERVICE CHARGE
THE BRAND
At F1® Arcade, we’ve completely revolutionised the traditional arcade by creating the first-ever Formula 1 entertainment and hospitality concept with socialising at its core for fans and non-fans alike. F1® Arcade venues provide an immersive, state-of-the-art F1® racing simulation experience, gamified for a mass audience, with ‘best in class’ hospitality and exceptional venue design, all under one roof - for the ultimate night out in the fast lane…
Role Overview
As a Reception Team Member, you will be the “face” of F1 Arcade for many of our guests. Your role involves greeting visitors, checking them in, managing bookings/reservations, handling payments, and helping ensure every visitor has a smooth, fun, and memorable visit. The ideal candidate is friendly, energetic, organised, and thrives in a fast-paced hospitality environment.
Key Responsibilities
Greet and welcome all guests as they arrive — provide a warm, enthusiastic, and professional first impression.
Handle check-ins and check-outs: process bookings or walk-ins, allocate sessions or tables, extend bookings if needed.
Manage phone and online enquiries: answer calls or messages, respond to questions about availability, booking, pricing, and services.
Provide guests with clear information about their experience (e.g. explanation of simulator “driver profiles”, need for QR codes or safety/introduction procedures).
Process payments accurately, record sales, handle cash/card transactions, and reconcile receipts if required.
Liaise with kitchen, bar, or other venue teams (if applicable) to ensure timely service for food & drinks, and coordinate any pre-orders or special requests.
Maintain a clean, tidy, and welcoming reception and entrance area; uphold venue standards of hygiene, safety, and presentation at all times.
Be attentive to guest needs, handle any guest concerns or issues during their visit with professionalism, and escalate to Duty/Reception Manager when necessary.
Assist with bookings, walk-ups, group bookings or corporate events as needed — ensuring smooth guest flow even during busy periods.
Attend team meetings and training sessions; contribute positively to the team environment and support colleagues when needed.