Customer Service Advisor
Monday – Friday - 8am – 5pm
£25,396.80
Wigan
Permanent
The Role
You will be providing an outstanding, professional and first-class experience to all customers via telephone and email/live chat communications. On a daily basis you will assist customers by dealing with all queries, requests and complaints in accordance with company standard operating procedures, to a mutually satisfactory conclusion between the customer and the company.
* Ensure delivery of exceptional customer experience at all times and first-time resolution whenever possible
* Be a source of support for all customers and strive to deliver solutions to customer issues
* Answer calls and emails promptly and in a professional and courteous manner at all times.
* Follow the department escalation process for the escalation of calls and emails.
* Work to Key Performance Indicators set to ensure personal, team and department targets are met
* Complete paperwork relating to all communications promptly and accurately
The Candidate
1. Minimum 1 years' experience in telephony or customer service experience
2. Outstanding telephone manner.
3. Well-developed written communication skills
4. Excellent interpersonal skills
5. Ability to remain calm under pressure
6. Ability to work as part of a team and...