Overview
Join to apply for the Customer Delivery Driver/Picker role at apetito UK.
This position is working 40 hours per week, any 5 in 6 days including bank holidays on a 3-month fixed term contract. Our drivers are the face of our business and their interaction with our customers is crucial to our success.
In this role you will be delivering frozen Wiltshire Farm Foods meals and bringing sunshine to our customers doors. You will enjoy meeting people and always be willing to go above and beyond what is expected. You will be working within our coldstore that runs at a chilly -20ºC. Protective clothing designed to deal with this temperature will be provided along with breaks to warm up and have a hot drink when necessary. You will need to work as part of the wider team and help out the office team. We encourage movement between teams to provide flexibility, job satisfaction, personal development and knowledge of the whole business.
Wiltshire Farm Foods, part of the apetito group, is the UK’s largest ready-meal supplier, cooking and delivering over 330 different frozen meals across the UK. We are committed to making a real difference to our customers’ lives and to providing good old-fashioned service.
Salary: £12.60 per hour + bonus + company benefits.
We are a family-owned business dedicated to ethical, sustainable practices and to delivering outstanding meals to be proud of.
Our commitment to being an inclusive employer includes Living Wage accreditation and ongoing efforts toward Net Zero by 2040.
Responsibilities
* Deliver frozen meals to customers in a timely manner
* Pick orders within the coldstore
* Use our app to update customers deliveries
* Deliver exceptional customer service at all times
* Undertake pre-shift inspection of your van
* Drive safely, responsibly and within the law
* Clean and refuel your van as needed
* Contact the office with any discrepancies or delays
* Ensure customer confidentiality
* Assist the office and picking teams when required
* Report health and safety, stock quality and mechanical issues
* Assist the team if another member is absent or on holiday
* Carry out local marketing activities such as leaflet door drops and sheltered housing visits to attract new customers
Essential
* Experience within a customer service-based role
* Full UK Manual Driving Licence
* Basic computer literacy including use of phone apps
* Evidence of work stability
* Basic secondary education
Desirable
* Experience of multi-drop delivery role
* Experience within a care-based role
* Warehouse experience
* Health & Safety awareness
Personal Qualities
* Friendly, approachable and reliable
* Passionate about delivering excellent customer service
* Good attendance and timekeeping
Other requirements
* You must have held a UK manual driving licence for at least 2 years.
* All offers of employment are subject to a Driving Assessment, Driving Licence checks and basic DBS checks.
* As this role involves working with elderly and vulnerable customers, it is exempt from The Rehabilitation of Offenders Act 1974 and requires a basic DBS Disclosure.
Benefits
* Competitive salary - accredited Living Wage employer
* 33 days holiday per year, including bank holidays (which are considered a normal working day)
* Option to purchase up to 5 additional days holiday per year
* Discretionary annual bonus scheme
* Pension scheme - employer matched contributions up to 4%
* Life assurance scheme worth at least 1x annual salary
* Free turkey or voucher at Christmas
* apetito perks including salary sacrifice options and retail discounts
We are dedicated to feeding some of the UK’s most vulnerable people and to building an inclusive workplace where everyone can reach their full potential.
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