Service Technician or Diagnostic Technician
Basic Salary: £40,101 (Depending on Your Experience)
OTE: £47,850 (performance‑based: time saved & team profit)
Hours: Full‑time, 45 hours per week (rota including weekends)
Benefits: 25 days annual leave + bank holidays (increasing with service), life assurance, pension scheme, tool insurance, colleague discounts, and lifestyle benefits.
Advance your technical career within a manufacturer‑led, performance‑driven aftersales environment supported by modern workshop facilities and continuous technical training.
The Role
As a Service or Diagnostic Technician within the workshop, you will be responsible for delivering accurate diagnostics, first‑time fixes, and high‑quality repair work, supporting both customer satisfaction and workshop efficiency. As a Service Technician, you will carry out all servicing for our clients' brand.
Key Responsibilities
* Carry out advanced servicing, maintenance, diagnostic and repair work across a broad vehicle range, including warranty repairs and manufacturer campaigns.
* Diagnose and resolve mechanical, electrical and software‑related faults using manufacturer diagnostic equipment and technical data.
* Complete a wide scope of work, from routine servicing through to major repairs such as timing and cambelt replacements, to a consistently high standard.
* Conduct electronic Vehicle Health Checks (eVHCs) and produce detailed, accurate technical reports and repair recommendations.
* Accurately complete digital job cards, technical write‑ups and supporting documentation in line with audit, compliance and quality requirements.
* Work closely with workshop control and service teams to support productivity, quality assurance and customer outcomes.
What We’re Looking For
* IMI / City & Guilds Level 3 qualification (or equivalent) in Light Vehicle Maintenance & Repair.
* Demonstrable experience as a Service Technician or Diagnostic Technician, ideally within a franchised or manufacturer‑approved environment.
* Strong diagnostic capability with proven experience in warranty repairs and complex fault‑finding.
* A methodical, process‑driven approach with a clear focus on safety, quality and efficiency.
* MOT Licence, desirable but not essential (training and certification available if not currently held).
* A technician committed to continuous learning and progression through manufacturer accreditation and EV/hybrid training pathways.
What’s on Offer
* Competitive basic salary with a performance‑related bonus structure.
* Manufacturer‑backed training, including electric and hybrid vehicle servicing and repair.
* Clear career development and accreditation pathways, including senior and master technician progression.
* Financial protection through life assurance, tool insurance and a contributory pension scheme.
* Access to exclusive colleague discounts, wellbeing support and employee benefit platform.
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