Location: HighgateHours: 37.5 hours per week
Role Overview: Our client is seeking a dedicated Intensive Housing Management Officer to join their in Highgate. In this role, you will deliver a customer-focused housing service and manage the day-to-day operations of supported accommodation. You will collaborate with internal and external partners to ensure effective service monitoring and management.
Key Responsibilities:
1. Lease and Service Level Monitoring: Daily oversight of lease agreements and service level agreements with partner agencies.
2. Occupancy and Financial Management: Ensure occupancy, rent collection, and arrears targets are achieved through property lettings and refurbishments.
3. Customer Support: Provide practical housing assistance and information to customers from entry into the service and throughout their engagement.
4. Allocation Procedures: Assist in managing the schemes' allocation procedures.
5. Health and Safety: Ensure properties meet health and safety standards.
6. Repairs and Maintenance: Monitor and ensure high standards of reactive repairs and planned maintenance, ensuring cost-effectiveness.
7. Customer Involvement: Promote and encourage customer involvement, consultation, and communication in housing management policy and service delivery.
8. Housing Management Duties: Perform day-to-day housing management tasks, ...