B2B Account Support Executive
The Big Phone Store
Wolverhampton | Full-Time | Office Based
£27,000–£30,000 depending on experience
Build a career in B2B with one of the UK’s leading refurbished tech businesses.
The Big Phone Store has been established since 1999 and is one of the UK’s leading retailers of refurbished phones and tech.
As our B2B division continues to grow, we’re looking for someone ambitious, organised, and eager to learn to join the team and help support our growing number of business and corporate customers.
This is not just another admin role.
It’s an opportunity to join a fast-moving business where there’s a lot happening, lots to learn, and genuine opportunities for progression for the right person.
We care far more about attitude, communication, organisation, and willingness to learn than having the “perfect” CV.
If you’re someone who wants to grow, improve, and build a long‑term career in a commercial environment, we’d love to hear from you.
The Role
You’ll work closely with our B2B team helping to support business customers, manage communication, organise opportunities, and keep day‑to‑day operations running smoothly.
You’ll gain exposure to
* Corporate customers
* Account management
* Commercial sales processes
* Business operations
* CRM systems
* Deal support and customer communication
What You’ll Be Doing
Account & Customer Support
* Supporting business and corporate customer accounts
* Communicating with customers by phone, email, and WhatsApp
* Assisting with quotes, stock lists, and customer follow‑ups
* Helping maintain strong relationships with clients
Admin & Organisation
* Updating CRM systems and customer records
* Keeping pipeline and account information organised
* Preparing stock and availability information
* Supporting the wider B2B team with day‑to‑day operations
Commercial Support
* Assisting with inbound enquiries
* Helping keep opportunities moving forward
* Supporting the growth of the B2B division
* Learning how commercial deals and account management work in practice
What We’re Looking For
* Organised and reliable
* Confident communicating with people
* Comfortable using systems, spreadsheets, and technology
* Proactive and willing to take ownership
* Eager to learn and improve
* Professional but down to earth
* Humble, positive, and team‑oriented
Experience is helpful, but personality and attitude matter more to us.
This role could suit someone from
* Customer service
* Retail
* Sales support
* Admin
* Account support
* Hospitality
* A junior sales background
What Success Looks Like
First 1–2 Months
* Learning our products, systems, and processes
* Building confidence communicating with customers
* Becoming organised and reliable in day‑to‑day tasks
By 3–6 Months
* Supporting customer accounts confidently
* Managing follow‑ups and communication independently
* Becoming a trusted part of the B2B team
Longer Term
* Taking on more responsibility
* Progressing into account management or sales opportunities
* Helping shape and grow a rapidly developing part of the business
Why Join The Big Phone Store?
* Fast‑paced and ambitious business
* Friendly and supportive team environment
* Genuine progression opportunities
* Modern and growing industry
* Opportunity to learn commercial and B2B skills
* Exposure to real business customers and opportunities
* A role where you can genuinely grow if you prove yourself
Working Hours:
* Full-time, permanent
* 40 hours per week
* Core hours: 9:00am–5:30pm
* Flexibility on start and finish times where agreed in advance
* Office-based role in Wolverhampton
Salary:
* £27,000–£30,000 depending on experience
* Performance and salary reviews at 3 and 6 months
* Future progression opportunities available within the B2B team
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