Job Description
The Operations Manager is responsible for the planning, coordination, and delivery of security operations across KSS NW LTD’s festivals, outdoor concerts, and retail client portfolio.
The role includes end-to-end project management of selected festivals and events, leadership of day-to-day security operations, management of operational risk, and maintenance of strong client relationships across both event and retail sectors.
Key Responsibilities
Festivals & Events Operations
•\tProject manage allocated festivals and outdoor concerts from planning through mobilisation, delivery, and debrief
•\tDevelop, review, and implement security operations plans, risk assessments, and crowd management strategies
•\tLead on-site security operations, including briefings, command structures, and incident response
•\tEnsure compliance with licensing conditions, event safety requirements, and agreed security plans
•\tLiaise with event organisers, production teams, local authorities, emergency services, and SAG partners
•\tManage staff deployment, performance, welfare, and conduct
Risk & Compliance
•\tIdentify and manage operational risks across live event environments
•\tEnsure adherence to company policies, client requirements, and industry best practice
•\tSupport investigations, reporting, and post-event reviews
Retail Operations
•\tSupport delivery of KSS NW LTD’s retail security contracts
•\tAct as an operational contact for selected retail clients
•\tConduct store visits, audits, and operational reviews
•\tSupport incident management, investigations, and client reporting
People & Performance
•\tLead, support, and develop supervisors, team leaders, and security officers
•\tEnsure effective communication, briefings, and operational standards
•\tSupport recruitment, training, and staff development initiatives
Reporting & Administration
•\tComplete operational reports, event debriefs, and client updates
•\tSupport scheduling, resourcing, and operational planning
•\tProvide feedback and recommendations to senior management
Essential Experience & Skills
•\tProven experience managing security operations at festivals, events, or large-scale public gatherings
•\tStrong knowledge of crowd management, event risk, and security operations
•\tExperience managing teams in live operational environments
•\tStrong organisational and project management capability
•\tExcellent communication and stakeholder management skills
•\tAbility to operate calmly and decisively under pressure
Desirable Experience
•\tExperience supporting retail security or loss prevention operations
•\tFamiliarity with SAG processes, licensing, and event safety frameworks
•\tExperience managing multiple projects or contracts simultaneously