Senior Performance & Insight Analyst
Birmingham | Hybrid
We’re supporting a large UK organisation to appoint a Senior Performance & Insight Analyst into a mature Data & Analytics function. This role is focused on improving how performance data is interpreted and used by senior leaders, rather than building or maintaining reporting solutions.
The organisation operates across Facilities Management, Finance and Retail-style operations, and this role exists to strengthen the quality of insight and decision support across those areas.
Importantly, candidates do not need experience in all three.
Strong insight experience in any one of these environments is highly relevant.
What this role is really about
This is an insight-led role, centred on context, interpretation and narrative.
You’ll work closely with senior stakeholders to:
Explain what performance results actually mean
Identify what’s driving outcomes on the ground
Highlight risks and opportunities early
Improve the quality of decisions being made
The emphasis is on understanding performance in complex, operational environments, not on technical tooling or dashboard ownership.
Relevant background areas (experience in one or more is sufficient)
Candidates may come from any of the following, and do not need exposure to all:
Facilities Management / Services (highest priority)
Insight into multi-site or contract-based operations
Understanding productivity, cost drivers, service performance and margin
Finance & Commercial Insight
Interpreting financial performance, forecasting and margin movement
Partnering with finance teams to add context to numbers
Retail / High-volume Operations
Performance insight in fast-moving, high-volume environments
Translating large datasets into clear operational insight
What you’ll be doing
Acting as a trusted insight partner to senior leaders
Translating complex performance data into clear, actionable narratives
Challenging surface-level interpretations of metrics
Supporting leadership teams with insight that drives prioritisation and action
Improving how insight is consumed across the organisation
Working alongside BI and data teams, without owning dashboards or pipelines
What we’re looking for
Strong experience delivering performance or commercial insight
Background in Facilities Management, Finance, Retail, or similar operational environments
Proven ability to explain what performance data means, not just report it
Comfortable engaging and influencing senior stakeholders
Confident communicator who can challenge constructively and add context
Technical tools are secondary to judgement, interpretation and insight quality
What success looks like
Leaders rely on your insight to understand performance
Clearer performance narratives across operations and finance
Earlier identification of issues and opportunities
Better-informed decisions, not more reporting
Why this role?
High-impact, insight-first position
Mature data environment — foundations already in place
Exposure to complex, large-scale operations
Hybrid working and competitive package