The Role
This role is integral to the success of our People department, working within our People Operations team. Working with a variety of systems, you will get involved in all things administration for our people, across numerous countries, making sure the Payroll teams have the information they need to pay our people accurately and on time.
You’ll understand the impact and importance of ensuring we think of our internal customers first and hold the correct data for our people at all times. Being the first line response to queries from our people, you will have the knowledge and enthusiasm to deal with anything that comes in, in a timely way. You’ll be part of a busy, supportive team that works hard but has fun along the way, with lots of opportunity to develop your potential.
We’re happy to talk flexible working and consider things like reduced/condensed hours and job shares to support you balancing work/home life. Talk to us about what you’re looking for and we’ll see what we can accommodate.
You Will
People Lifecycle Administration
1. Be conscious of all the payroll deadlines we are working to and ensure the payroll team/provider are clear about any payroll changes they need to process
2. Maintain our HR Information System (HRIS) and process all changes through the people lifecycle – starters, movers, changes and leavers, across different geographical locations. Issuing paperwork, updating systems and communicating to relevant parties within agreed timeframes.
3. Manage Family Leave cases (maternity, paternity, adoption, shared parental leave) for the UK; ensuring our people are well informed from start to finish and Payroll have all the information they need to pay correctly
4. Handle the administration of UK and US People benefits; logging and updating data with third party providers
5. Respond to reference requests for previous employees and tenancy agreements
6. Produce and share weekly reports to meet the needs of the business, including sharing probation end dates with managers and chasing right to work requirements.
7. Understand legislation connected the admin you do and ensuring we’re compliant.
System and data management
8. Maintain organisation structure charts in line with administration processing to ensure they always reflect accurate information and can be used throughout the business at any time.
9. Support and administer our other People communication and resourcing systems ensuring people are set up correctly.
10. Responsible for the maintenance of the electronic employee files in line with GDPR compliance, ensuring that documents are stored and named correctly and always accessible.
11. Be a system expert in our HRIS and Self-Service system; ensuring absence records are managed correctly
First Response
12. Provide great customer service to our people through answering the central People line, welcoming visitors and directing queries to the right place so they are resolved quickly.
13. Be the first point of contact for International and UK Retail and Head Office teams; supporting them with initial ‘employee relations’ queries so they can resolve or escalate their issues.
14. Ensure all queries sent to our People Operations inbox’s are answered or escalated within agreed timeframes.
15. Ensure our incoming post is actioned and/or redirected appropriately
Continuous improvement
16. Maintain templates and ‘how to’ guides to ensure all our People processes are clear, efficient and up to date.
17. Share ideas and make suggestions for improvements across all processes within the People Operations team
18. Complete secondary audits of data within the HRIS system to support with data accuracy and internal/external audit requirements.
19. Support the wider People team with general administration and various projects to meet the needs of the business
You Are
20. Happy to use and quickly learn Microsoft Office – Teams, Word, Excel, Outlook and PowerPoint
21. Capable of managing a high volume of work at pace - keeping calm under pressure and errors to a minimum
22. Able to take responsibility and ownership for your workload – being proactive and confident to use your own initiative
23. Organised and able to correctly prioritise your workload to meet tight deadlines
24. Conscientious about getting the detail right first time
25. Curious and inquisitive to find out the how and why behind the activity you’re working on
26. Friendly and engaging with the ability to communicate with managers and team members; whether that be by video, face to face, phone or email
27. Able to understand the importance of data protection and confidentiality
Working for Superdry has never been so rewarding…
28. 25 days annual leave, plus bank holidays, we also offer a holiday buying scheme
29. An additional day off to celebrate your Birthday
30. Family is massively important to us, so we have a broad range of family-friendly working policies in place, including enhanced maternity, paternity, and adoption leave
31. Company Pension scheme
32. All employees are covered by our Life Assurance policy whilst working at Superdry. We feel it’s important to offer protection for your family and loved ones in such a situation and to support this we offer life assurance cover which pays a lump sum equivalent either twice or four times your annual salary
33. A big staff discount – naturally. Because we know that you love to wear Superdry, you’ll benefit from a 50% discount in store and online
34. Our Head Office is home to our very own store for staff only where you can treat yourself to heavily discounted sample stock
35. A health cash plan is open to all employees.
36. Flexible working and core working hours between 10am – 4pm to help you achieve that all-important work-life balance
37. Access to onsite parking and as part of our sustainable development goals, we have a selection of electrical car parking points freely available to staff.
38. A range of learning and development materials to help you in your career and grow with us
39. We like to give back, so we allow our employees time off for volunteering work
40. A global employee assistance plan in place that you can access anytime you want - it’s free and confidential
41. You’ll also have access to a Cycle To Work Scheme
42. A range of local discounts with businesses across Gloucestershire
At Superdry, everyone has a voice and we want to hear it. We create environments where individuality can flourish and is celebrated as part of who we are as a brand. We’re incredibly proud that over 90% of our people feel strongly that they can be themselves at work.
We want to meet people with varied backgrounds because we understand that diversity of thought encourages new ideas to thrive, fuelling creativity and enabling us to do better work. We want to build a team which represents a variety of backgrounds, styles, perspectives, and skills; we hire people based on their merit and potential.
We also welcome conversations about flexible working for all roles at Superdry and will always accommodate it where possible.