Front Office Manager
About Park Hyatt London River Thames
Park Hyatt London River Thames offers 203 spacious and comfortable rooms, including two ambassador suites and a presidential suite. With stunning city and river views, signature Charlie Whinney pieces, and a convenient location in the heart of London, the hotel is an ideal launchpad to explore the city, with nearby attractions including Big Ben, Buckingham Palace and Kings Road. The hotel boasts exquisite dining options, state-of-the-art events space and an indulgent spa with relaxation lounges, spa rooms and indoor pool. Alongside our hotel offering, we are also in the process of launching a unique residential experience, creating a dynamic and evolving luxury environment for longer staying guests.
Duties and responsibilities related to the Front Office Manager role
1. Support the Director of Rooms in the smooth running of the department
2. Coaching, training and developing the team with a focus on providing exceptional guest experiences and high levels of engagement across the team
3. Collaborate with other departments, including housekeeping and engineering, to ensure seamless guest experiences
4. Monitor the financial performance of the department and identify new ways of maximising revenue
5. Recruit new members of the team, including sourcing, interviewing, and selecting qualified candidates to join the department
6. Support with administrative duties such as preparing the rota and submitting payroll information
About you
Previous experience in hotel front office management within the luxury segment is essential. Excellent leadership, communication, interpersonal, and guest service skills are required.
Benefits of the Front Office Manager role include
7. 12 complimentary nights a year across Hyatt Hotels worldwide
8. Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
9. Business attire laundered complimentary
10. Headspace membership and access to our Employee Assistance Programme
11. 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
12. Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide
At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion,Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!
Being part of Hyatt means always having space to be you.We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.
Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.
Next Steps:Apply today for this Front Office Manager role and start your journey with Hyatt Hotels!