Salary: £30,000 - 42,000 per year Requirements: Strong background in ISP, telecoms, or network support, ideally with hands-on experience in connectivity troubleshooting. Proven ability to lead, mentor, or coordinate a technical team in a fast-paced environment. Excellent communication skills with the confidence to handle escalations from both internal teams and external clients. A proactive mindset with the ability to prioritise, make decisions, and maintain service stability during incidents. Knowledge of networking fundamentals (TCP/IP, routing, DNS, broadband technologies) is highly beneficial. Responsibilities: Acting as the primary escalation point for complex technical issues across broadband, fibre, and network connectivity. Providing calm, structured leadership during high-pressure client incidents, ensuring swift resolution and clear communication. Coaching and supporting a team of technical support engineers, helping them grow capability and confidence. Overseeing shift performance, workflow, and service quality to maintain exceptional customer experience. Working closely with NOC, engineering, and service management teams to drive continuous improvement and reduce repeat issues. Technologies: Support Network REST Swift TCP/IP More: We are a leading UK Internet Service Provider looking for an experienced Technical Support Shift Leader to join our high-performing Connectivity Support team on a permanent basis. This is an exciting opportunity to step into a pivotal role at the heart of our operations, supporting a national customer base and guiding a team of skilled technical analysts. We offer a competitive salary of up to £35,000 with a 20% shift allowance (totaling £42,000) and a hybrid work arrangement. Our shift pattern includes two day shifts and two night shifts, followed by a four-day rest period. last updated 9 week of 2026