Jo Malone London the iconic fragrance lifestyle brand are seeking people to join the brand to take the role of an In store Coach/Trainer. The role is based in stores across all the Heathrow Terminals and plays an important role in developing and growing the service standards with the Jo Malone London team. The person will hold accountability for raising the service standards implementing the Jo Malone London Accreditation scheme. Jo Malone London is simply a beautiful fragrance brand and to work with these beautiful products every day, is a joy. You get a competitive salary and excellent benefits as well as world class training and education with the brand. Jo Malone London is part of the Estee Lauder Companies, the 2nd largest premium beauty brand in the world. The role is 5 days per week, Monday to Friday with some flexibility required on working weekends. You may from time to time be asked to travel to support training events. You mayhave to work earlier shifts / later shifts from time totime as well. This is a brilliant opportunity for someone to start theirLearning and Development career with a beauty brand most especially if you have a background in selling luxury products. Key responsibilities are: Focus on the Jo Malone London Service experience - lead the standard of service behaviour, coaching and development Lead on coaching a culture where everyone is open to feedback and acknowledgement for successes Embed training on product knowledge and participate in Training event s Sales and Productivity Lead by example on customer service levels Work to KPI's as set by the brand 20% of time is active selling - 80% of time is coaching and embedding service standards Ideally the right applicants will have previous experience particularly in coaching and developing people to achieve success, as well as, A true passion and love for the Jo Malone London brand Excellentcommunication skills Being results driven and action orientated Open to feedback and making change happen Exemplifies the brand code of Kindness Digitally savvy Goodcommercial skills Working in the airport requires the application of an Airside ID Pass - this can take some time and you require aCriminal Reference Check and 5yrs of employment referencing. You will be guided through this process however your participation is required in this process. Estee LauderCompanies are an inclusive employer.