Senior Project & Practice Manager – Leeds (Hybrid)
Salary: £60,000 – £65,000 plus extensive benefits
Contract type: Permanent
Employment type: Full time
Working hours: 37.5 hours per week, Mon‑Fri
Location: Leeds, hybrid working 2‑3 days per week from the office
We are the nation’s largest online pharmacy, helping over 1.4 million patients in England manage their NHS prescriptions. We are a market leader with 25 years of experience and a Great Place to Work certification. Our people are fundamental to our success and we are committed to a positive, open and honest working environment.
What’s in it for you?
* Occupational sick pay
* Enhanced maternity and paternity pay
* Contributory pension
* Discounted insurance (Aviva)
* Employee discount site
* Discounted gyms (via our blue light card and benefits schemes)
* Employee assistance programme
* In‑house mental health support
* Health and wellbeing initiatives
* Social events throughout the year
* Cycle to work scheme
* Green car scheme* (subject to minimum earnings)
* Registration fees paid (GPhC, NMC, CIPD etc)
* Long service bonus
* Refer a friend bonus
* Blue light card
* Hybrid working
* Commitment to CPD/training
* 25 days annual leave increasing with service
* Annual leave buy and sell scheme
* Discounts & exclusive offers at The Springs, Leeds
* 25 % discount on pharmacy services
* 25 % discount on Pharmacy2U Private Online Doctor Services
What you’ll be doing
Senior Project Manager Delivery (80 %)
* Lead complex and strategically significant projects, setting the standard in delivery discipline, governance and stakeholder engagement.
* Lead high‑complexity or strategically important projects through their full lifecycle.
* Translate scope and deliverables into detailed delivery plans, milestones and measurable outcomes.
* Engage with stakeholders (C‑level, Heads of Department, external partners, SROs and project teams) to secure buy‑in and ensure delivery aligns with business goals.
* Establish and chair project working groups, steering groups and governance forums.
* Manage budgets, resources, dependencies and third‑party suppliers to optimise delivery outcomes.
* Apply structured risk, issue and change management, ensuring early escalation and mitigation.
* Track and report against KPIs, benefits and delivery performance using portfolio dashboards.
* Ensure high‑quality project documentation and audit‑ready reporting (plans, risk logs, RAID, post‑implementation reviews).
* Drive cross‑team alignment, ensuring Tech, Product, Operations and external partners are coordinated to critical‑path timelines.
* Proactively identify and resolve blockers to successful project delivery, escalating where necessary.
* Support business readiness, transition planning and hand‑over to BAU or operational teams.
Practice Development (10 %)
* Define, maintain and continuously improve project delivery frameworks, templates, tools and methodologies (e.g. waterfall, agile, hybrid).
* Act as the subject‑matter expert and internal consultant for project management best practice.
* Support capability building across the PM community through coaching, mentoring and knowledge sharing.
* Lead training, onboarding and practice forums for new PMs or delivery professionals.
* Partner with Tech PMO colleagues, Portfolio and Strategy teams to ensure alignment of projects to strategic objectives, OKRs and governance standards.
Line Management / Mentorship (10 %)
* Line‑manage a small team of Project Managers, ensuring personal development, performance management and well‑being.
* Provide quality assurance, peer review and coaching for project artefacts, delivery plans and governance packs.
* Act as a role model for delivery discipline, stakeholder engagement and proactive risk management.
Who are we looking for?
* Proven track record of delivering on time, cost and quality across multiple delivery models.
* Strong financial management skills, with experience building and managing project budgets.
* Strategic thinker: ability to see the big picture while managing detailed project execution.
* Adaptability: thriving in a fast‑paced, high‑pressure environment with competing priorities.
* Exceptional communication: clear, concise and persuasive in engaging with stakeholders at all levels.
* Problem solving: proactive approach to identifying issues and implementing practical solutions.
* Leadership: strong ability to motivate and guide teams through complex and sensitive projects.
* Demonstrable project management experience, preferably in a digital or enterprise setting.
* Proven track record of delivering large‑scale transformation projects.
* Extensive experience delivering complex, multi‑disciplinary projects or programmes.
* Experience contributing to portfolio management, investment cases and governance processes.
* Experience working in a pressured environment, delivering against tight deadlines.
* Experience working within company and ethical rules and regulations.
* Experience working in a highly accurate environment.
What happens next?
Please click apply and if we think you are a good match, we will be in touch to arrange an interview.
Applicants must prove they have the right to live in the UK.
All successful applicants will be required to undergo a DBS check.
Unsolicited agency applications will be treated as a gift.
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