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Trainee Shift Manager - Bathgate, West Lothian
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Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
5e0835e44920
Job Views:
11
Posted:
26.04.2025
Expiry Date:
10.06.2025
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Job Description:
Overview
McDonald's is one of the most recognised brands in the world, with a commitment to core values: Serve, Inclusion, Integrity, Community, and Family. We foster a safe, respectful, and inclusive workplace, provide quality jobs, and ensure opportunities are accessible to all.
As a Shift Manager, you will accomplish all shift work requirements by orienting, assisting, and coaching employees. You will ensure standards are met by adhering to production, productivity, quality, and customer service standards. You will monitor operations, reallocate resources, and resolve operational issues.
You will be working within a multi-million-pound restaurant and managing a team of 100 or more employees. You will be part of the management team driving your restaurant forward by building sales, increasing profitability, and delivering an outstanding customer experience.
This role is suitable for individuals with experience in managing and leading teams within retail, hospitality, business, or customer-focused environments. The position involves working shift patterns, including weekends and bank holidays.
Position Requirements:
* Display leadership and role model customer-focused behaviors to delight customers
* Deliver personalized service and connect with customers
* Lead by example
* Adapt to customer needs through your team
* Answer customer queries, staying informed about food and promotions
* Use initiative, confidence, and problem-solving skills when interacting with colleagues and customers
* Treat all colleagues and customers with courtesy and respect
Position Attributes:
You will work various shifts, including breakfast, evenings, and possibly overnight shifts (if trading 24 hours), to gain experience in all aspects of the business.
Benefits include: Holiday pay, Service Awards, Pension scheme enrollment, Meal allowance, Employee discounts from top brands, and more...
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