Job Description
Customer Support Agent – Professional Opportunity
Our Client is seeking a dedicated and proactive Customer Support Agent to join their growing team. This role is pivotal in providing exceptional support to users, responding to queries, and delivering solutions within established SLA parameters. If you have a keen eye for detail, a customer-first mindset, and a drive to grow your career in a dynamic environment, this opportunity is for you.
Role Overview
As a Customer Support Agent, you will manage incoming support requests, diagnose technical issues, and collaborate with internal teams to ensure prompt and effective resolution. You’ll play a critical role in enhancing user experiences and identifying opportunities for service improvements, all while embodying professionalism and technical aptitude.
Key Responsibilities
Efficiently manage inbound support tickets via phone and email, ensuring prompt triage and prioritization.
Document and oversee support requests using ticketing systems, maintaining transparency with clients throughout the process.
Diagnose and resolve technical issues, escalating when necessary.
Liaise with internal stakeholders to expedite resolutions and manage application configuration changes.
Deliver top-tier front-line support, combining technical and non-technical solutions to meet diver...