Elvet Recruitment is pleased to be working with a leading national housebuilder to appoint an experienced Customer Care Co-ordinator to join their team on a full-time, 6-month temporary contract basis. Our client is a highly established UK developer with a long-standing reputation for delivering high-quality homes nationwide. Originally founded in the North East, the business has grown significantly over several decades through consistent expansion and strategic acquisitions, evolving into one of the country’s most recognised housebuilding groups. With a strong focus on build quality, operational excellence and customer satisfaction, they continue to set high standards across all areas of the business. This role will be based at their regional office, with an initial period of full-time office-based working to support onboarding and systems training. Following this, the position will move to a hybrid working arrangement of three days in the office and two days working from home. As a Customer Care Co-ordinator, you will take ownership of customer interactions from initial contact through to resolution, ensuring a seamless and professional aftercare experience. What You’ll Be Doing: * Managing customer queries and aftercare issues across live new build developments * Acting as the main point of contact for homeowners, ensuring communication is handled promptly and professionally * Co-ordinating remedial works with site teams, subcontractors and suppliers * Working closely with internal departments to ensure timely resolution of defects and outstanding works * Scheduling works and monitoring progress to meet service level expectations * Ensuring customers are kept fully informed throughout the resolution process * Maintaining accurate records of all communications and actions taken * Managing workloads effectively to meet internal targets * Handling complaints with a calm and solutions-focused approach * Supporting continuous improvement of customer care processes What We’re Looking For: * Self-starter with experience within New Build Customer Service * Previous experience within the housing or housebuilding sector * Minimum 2 years’ experience in a Customer Service or Customer Care role * Excellent administration and organisational skills * Strong communication and relationship-building abilities * Ability to work independently and manage your own workload * A proactive, customer-focused mindset * Confident using internal systems and adapting to new processes Role Details & Benefits: * 6-month temporary contract * Full-time position * Salary £28,000 – £30,000 (depending on experience) * Hybrid working arrangement (initial training office-based, then 3 days office / 2 days home) * Opportunity to join a well-established, nationally recognised housebuilder * Supportive team environment with structured processes and systems This is a temporary position and Elvet Recruitment Limited will be acting as an employment agency on behalf of our client. By applying for this role, you accept the T&Cs, Privacy Notice and Disclaimers which can be found on our website. Please contact Heather Sweetman at Elvet Recruitment to discuss in more detail