Care Coordinator
NHS Catterick Garrison, England, United Kingdom
Job Summary
We have an exciting new opportunity for an individual with experience working in Primary Care. This key patient‑facing position on our reception desk will help patients navigate total triage and manage their needs by providing a point of contact to answer queries, manage appointments and maintain accurate records.
Working pattern: 20 hours per week, Monday‑Friday, 2:00 pm – 6:00 pm.
Responsibilities
* Meet and greet patients politely upon arrival and assist with the practise computerised check‑in facility.
* Process patient requests through the Total Triage system, including medical and administrative queries.
* Coordinate and manage appointments using the computerised appointments system.
* Take payments, maintain chargeable work records, scan and upload confidential information to patient records.
* Register new and temporary patients, sorting internal and external mail.
* Keep waiting and reception areas tidy and presentable throughout the day.
* Follow practice rules, procedures and building closing protocol.
* Maintain patient and practice confidentiality at all times.
* Support the practice team with national screening, immunisation programmes and quality frameworks.
* Identify and support cohorts of patients with personalised care requirements.
Qualifications
* GCSE Grade A‑C in English and Maths.
* Knowledge of MS Office 365 (Outlook, Word, Excel) and experience with electronic patient record systems.
* Excellent interpersonal and communication skills (oral and written).
* Demonstrated ability to prioritise tasks, manage workload and work under pressure.
* Professional image, politeness and confidence.
* Strict confidentiality and discretion.
Experience
* Previous experience in an administrative or coordination role.
* Customer or patient‑facing experience.
* Ability to handle complex queries and complaints with professionalism.
* Experience of working in Primary Care/GP practice (desirable).
* Confident telephone communication (desirable).
* Understanding of safeguarding principles (desirable).
Additional Information
Salary: £12.95 per hour
Contract: Permanent
Working pattern: Part‑time, 20 hours per week
Reference number: C0003‑25‑0011
Job location: Harewood Medical Practice, 42 Richmond Road, Catterick Garrison, DL9 3JD
EEO Statement
We are an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or any other protected status.
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