The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Guinness Property, our in-house maintenance service, delivers repairs to 55,000 of our homes. Our national teams deliver rapid-response housing repairs, maintenance, and improvement services to ensure our residents homes are safe and maintained to a high standard.
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We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
About the role We have an exciting opportunity for a Service Manager to join the Guinness Property Team. This is a full time, 39 hours per week, permanent role based in our Crewe office. We are currently working to a hybrid working style.
The overall purpose of the role is to manage and support an area based operational team in the delivery of a quality Responsive Repairs service.
Up to date knowledge of building construction, maintenance, repairs and safety legislation.
Up to date knowledge of housing sector best practice and relevant legislation.
Knowledge and experience of sub-contractor management.
Experience of successfully delivering an excellent customer focussed repair service.
Experience of repairs management information systems.
Ability to manage and performance manage operational teams.
Experience of working as part of a management team delivering front line services.
Excellent organisational and time management skills.
Relevant Technical qualification - trade NVQ level 3 or equivalent.
NVQ III First Line Management.
Site Management Safety (SMSTS).
This position will require a basic DBS check, which will be paid for by The Guinness Partnership.
Benefits Holidays:We offer 25 27 days holiday a year, plus bank holidays. You will also receive additional holiday in line with your length of service (1 extra day per 5 years service, capped at 4 days).
Competitive Pension Scheme:We will help you save for your retirement through our workplace pension scheme. To help you get the most out of your pension contributions, we operate a salary sacrifice arrangement that means you will pay less National Insurance contributions.
xkybehq You can make some great savings on everyday shopping from fashion and electronics to travel, leisure and days out and weekly supermarket shopping.
Performance Pay:Annual Performance Score bonus subject to eligibility
Life Assurance:For peace of mind Guinness provides three times salary life cover in the event of your death
Health Plan Options:There are a couple of health care schemes available depending on the post grade
VDU/DSE:Free eye test vouchers every 2 years with £55 contribution to glasses if requires for VDU work
Travel season ticket loan
Car lease scheme