Saffron HealthPartnership is looking for a Care Navigator to join our committed, andhard-working team.
The role of the Care Navigator is part of the Patient Services Team. TheTeam is led by the Patient Services Manager with the support of a Team Leaderand a Senior Care Navigator. We are a very busy practice, and the role includesworking on reception as well as within the office.
35hours per week: Monday 08:00-18:30, Tuesday 08:00-18:30, Wednesday 13:30-18:30and Friday 08:00-18:30
NHSPension Scheme (14.38% employers contribution)
Main duties of the job
* Answer, deal with and navigate incoming requestsfrom patients, using a complex appointment system
* Deal with in-person patient enquiries at abusy reception desk
* Provide basic and accurate informationin-person and via phone/email
* Maintain office security by following safetyprocedures and controlling access via the reception desk
* Perform other administrative duties such asemailing, photocopying, and scanning documents
* Accepting, issuing, and handing out letters,completed forms, specimen bottles
* Advising patients of practice procedures
* Registering new patients
About us
We are a long-established practice with approximately 22,000 patients. We are a very friendly team serving patients across Biggleswade, Sandy, Langford and the surrounding area. This role is based across all 3 sites with staff parking facilities available.
Job responsibilities
* Answer, deal with and navigate incoming requestsfrom patients, using a complex appointment system
* Deal with in-person patient enquiries at abusy reception desk
* Provide basic and accurate informationin-person and via phone/email
* Maintain office security by following safetyprocedures and controlling access via the reception desk
* Perform other administrative duties such asemailing, photocopying, and scanning documents
* Accepting, issuing, and handing out letters,completed forms, specimen bottles
* Advising patients of practice procedures
* Registering new patients
Person Specification
Experience
* Excellent communication skills, with a clear and polite telephone manner
* Excellent administration and organisational skills
* Ability to prioritise workload, with management guidance where necessary
* Ability to work in a fast-paced environment
* Ability to work on own initiative as well as part of a team
* Confident in using IT and learning new systems
* Ability to work in a discreet and respectful manner
* Personal resilience
* Flexibility and adaptability
* Previous experience of working in a GP surgery
* Experience of using a clinical system (e.g. SystmOne)
Flexibility
* Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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