About Us: Ascend proudly leads the UK market as the foremost manager of Single-Family Build to Rent housing resulting in award-winning property management for over 10,000 homes. We are going through a strong period of growth in all aspects of the business, making it an exciting time to join. Dedicated in providing an exceptional service to our clients offering alongside a supportive and collaborative work environment. We're seeking individuals who are willing to go the extra mile to join us in a variety of roles spanning from sales and maintenance to finance and operations.
An opportunity has arisen for a experienced administrator, with a focus on liaising with Tenants and supporting the wider team, based at our Head Office in Sale. Experience in a similar role, or within the property industry itself would be beneficial.
The Ideal Candidate:
We are looking for individuals with experience in a similar role, preferably within the private rental sector. Working with your team, you'll be fundamental in ensuring all tasks are completed promptly and efficiently. Customer service lies at the core of our operations, requiring a willingness to exceed expectations. We are looking for someone who cares about the people around them and is willing to go the extra mile.
Responsibilities - Full training will be provided
* Day to day management of a large property portfolio
* Managing the expectations of the tenant. Being able to confidently explain legislation and tenant obligations.
* Responding and handling tenant questions/queries during their tenancy
* Liaise with block management regarding any communal issues
* Managing communal email inbox's
* Working alongside other members of the team and offering support where necessary
* This role primarily involves engaging with tenants over the phone, so we are seeking candidates who are confident and comfortable handling phone interactions.
Skill & Experience: At Ascend, we offer continuous training and personal development opportunities for all our team members. Take a look at the list of skills and experience that are essential and desirable for this job role.
* Prior experience working within the property industry (highly beneficially but not essential)
* Prior knowledge of property functions and management
* Strong levels of customer service and telephone manner, prepared to go above and beyond
* Can-do attitude
* Computer Literate
* High levels of Integrity and Reliability
* Excellent phone etiquette and interpersonal skills
* Strong organisational skills with the ability to multitask effectively
* Impeccable attention to detail
* IT literate; comfortable maintaining spread sheets and experienced in the use of Microsoft Office; including Excel, Word and Outlook
The Benefits
* Competitive holiday allowance, increasing to 27 days over time, including a day off to celebrate your Birthday.
* Start your weekend early with a 4PM finish on a Friday.
* Annual attendance bonus to thank you for your commitment.
* Paid time off for medical screenings.
* Enhanced company sick pay policy with service.
* Reduced Christmas operating hours.
* Contributory Pension Scheme for long-term financial security .
* Recognition programmes to acknowledge employees who display our Values & Behaviours.
* Enhanced Maternity/Adoption/Paternity Pay to support your family.
* Monthly lunch and company training sessions to meet the wider Ascend teams
Ready to take the next step in your career? We want to hear from you
Job Types: Full-time, Permanent
Pay: £25,000.00 per year
Benefits:
* Additional leave
* Company events
* Enhanced maternity leave
* Enhanced paternity leave
* Free parking
* On-site parking
* Sick pay
Application question(s):
* Are you comfortable/confident in taking phone calls?
Experience:
* admin and customer service: 1 year (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person