About Us:
* An opportunity has arisen for a confident, friendly and flexible individual to join us at Tollgate Healthcare Clinic, Melton, Woodbridge. We are a physical therapy (osteopathy, physiotherapy and massage) and well-being (psychotherapy) clinic in the beautiful Suffolk Coastal region.
* We are seeking a person experienced in a reception role to join our small team of administrative staff. A minimum of one year working in a similar medical environment is desirable.
* We value commitment to maintaining our exceptional standard of customer care, and flexibility to provide cover and resilience in our small team, occasionally at short-notice.
Responsibilities:
* Patient facing reception duties.
* Providing excellent customer care to our patients.
* First point of contact for new patients.
* Managing email and phone communication with patients.
* Organising appointments and maintaining clinician diaries.
* Overseeing patient records and ensuring data accuracy.
* Clinic administrative duties.
* Assisting with invoicing.
Requirements:
Essential:
* IT-confident particularly with Outlook, Word, Excel etc.
* Excellent organisational and multitasking skills.
* Strong written and verbal communication skills.
* Ability to handle sensitive information confidentially.
* An excellent, assured, calm manner.
* Ability to use initiative where necessary.
Desirable:
* Minimum of 1 years' experience in a similar role preferred.
* Proficiency in using clinical software, although training will be given.
Job Type: Part-time
Pay: £12.50 per hour
Expected hours: 8 – 20 per week
Benefits:
* On-site parking
Work Location: In person
Application deadline: 05/09/2025
Reference ID: CustomerCare011025
Expected start date: 01/10/2025