Our hotel The Balmoral is located at Edinburghs most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotels majestic clock defines the citys skyline and since the day we opened in 1902 it has run three minutes fast to ensure our guests will never miss their train. Your key responsibilities Rocco Forte Hotels are a collection of iconic hotels that respects the individuality of location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests. As a valued part of the Forte family, you will: Cooperate well with colleagues in own team and across departments Tailor your approach and anticipate needs so that high quality results are achieved Deliver discreet, understated and timely service, going that extra mile Consistently match and surpass guest expectations to ensure guest loyalty Be knowledgeable of the hotel and our products, and actively seek opportunities to promote them Take ownership of own tasks and responsibilities in line with the departmental standards Who we are looking for We are seeking enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests. We are looking for team members who bring: High personal and professional standards Good instincts for understanding and fulfilling the needs of guests Good communication skills with colleagues and guests Thorough knowledge of market-leading wine, spirits and beers Cocktail-making experience in a quality hospitality environment Confidence and pride to resolve guest and workplace issues Enthusiasm for learning and personal growth Why working with us Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry. Working with us provides access to the following perks: Discounted rates across our collection of iconic hotels Extensive learning and development opportunities Meals on duty, laundry of uniforms Social activities and events Recognition programs Annual awards Occupational Pension Scheme 50% discount on food and beverage 25% discount on Spa Treatments 20% discount on Health Spa products Cycle to Work Scheme Local Retailer Discounts Employee Assistance Programme £30,000 expected package (includes discretionary service charge) Ready to take the next step in your career? Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment and desire from team members to delight guests and serve one another. AMRT1_UKCT