Overview
UK Technology Manager - Data Centres – London. This role is with CBRE Global Workplace Solutions (GWS).
Job Title: UK Technology Manager - DCs
Business Sector: Data Centre Solutions, Critical Environment
Location: London
Key Responsibilities
* Complete and assist the UK Technology Director with new or existing technology sales, technology project surveys, estimations, quotations and project/support delivery.
* Assist the UK Technology Director with technology solutions, designs and implementation; provide technology operational support.
* Provide high level technology guidance and support for all CBRE-T&T/CBRE DCS UK Divisions (Engineering & Management teams) for design, implementation and updating/upgrading software or hardware platforms; provide general technology support for all supported customer and CBRE technology systems.
* Manage several customer project/support works concurrently (directly and indirectly).
* Assist with technology management and relevant compliance governance for CBRE-T&T/CBRE/CBRE Supported Customers across all UK CBRE DCS Business Units.
* Be the initial 1st point of escalation/contact for technology support and information for CBRE T&T/CBRE Senior Stakeholders and local customer site management teams.
* Provide technology support and management for customer platforms and networks; contribute to innovations and improved customer operational solutions via project delivery.
* Assist with managing technology related new contract transitions as required.
* Complete and assist with technology compliance, project/support documentation (pre/post project delivery) using CBRE-T&T/CBRE platforms; training will be provided where required.
* Work to aggressive deadlines for CBRE-T&T/CBRE customers and internal teams; ensure project delivery timelines are met.
* Continuously triage and risk assess multiple work streams/tasks across the business.
* Facilitate hands-on component level technology support for CBRE-T&T/CBRE staff and customers during technology incidents.
* Understand technology networks design and functionality from cabling and hardware levels.
* Knowledge of Windows Server and Windows 10/11; proficient with Microsoft Office applications.
* Create, review, update and approve technology project/operational documentation.
* Experience in Data Centre environments (minimum 2 years).
* Understand/adhere to compliance standards (ISO27001, ISO9001, ISO14001, ISO50001, ISO20000) when completing project work.
* Experience delivering Security Technology projects (CCTV, Access Control, Intercom, PIDS, IDS installations and upgrades).
* Experience with Technology Lifecycle support including RMA/ITAD processes.
* Assist with technology vendor management and creating customer proposals; complete risk analyses and management reports; develop technology processes and procedures.
* Coordinate internal and customer technology meetings; maintain awareness of M&E processes in a DC environment; apply ITIL v4 practices.
* Support cyber security and information security risk analysis for CBRE-T&T/CBRE staff and customers.
* Continuously develop knowledge of current technology and cyber trends to support customers.
Requirements (High Level)
* Minimum 2 years of experience in a Data Centre environment
* Minimum 1 year of Technology Projects/Operations/Service Management experience
* Hands-on understanding of technology hardware and infrastructure to component level
* Hands-on understanding of network infrastructure to component level
* Broad understanding of current technology products; ability to keep up with new technology
* Technology Project Management experience
* Awareness of M&E plant equipment in a DC environment (high level)
* Willingness to travel across the UK (sometimes at short notice) and to work away from home overnight as required
* Own or access to a legally registered/roadworthy vehicle; valid UK driving licence with no more than 3 points
* Ability to start work at agreed times; physically able to lift up to 25 kg
Candidate Experience
* Desirable: several years in a technology environment supporting DC or office environments; basic knowledge of CCTV/Access Control and security technology
* Industry-recognised certifications (examples include CNIDP, CDCTP, CCNA, MCSE, MCSA, MCP, ComptTIA A+/N+, ITIL V3, PMP, Prince2); not mandatory if demonstrated via CV and interview
Equal Opportunities
CBRE is an equal opportunities employer. We do not discriminate on gender, sexual orientation, marital status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age. All qualified applicants will receive consideration for employment.
Why CBRE
CBRE is a leading global organization in commercial real estate services and investment. We value diverse perspectives and the opportunity to chart your own course and develop your skills.
Disclosures
Applicant AI Use Disclosure: We do not use AI tools to make hiring decisions. If you used AI in your application or interview process, please disclose to promote transparency.
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