Housing Options Advisor role at WMJobs
Overview
Malvern Hills and Wychavon District Councils are committed to delivering excellent advice and support services to homeless people approaching the council for housing assistance. This is a fixed term contract up to 12 months (or upon return of substantive post holder). The role is 29.60 hours per week with a salary range of £25,229.60 – £28,329.60 per annum pro rata (FTE £31,537 - £35,412).
We are looking for a candidate who can demonstrate experience in delivering good quality homelessness advice or services. The post involves being a key point of contact for those facing homelessness to deliver the Council’s statutory obligations under the Housing Act 1996 Part Vll, and the Homelessness Reduction Act 2017. The ability to empathise with clients and engage with potentially vulnerable people is essential.
Responsibilities
* Interviewing those approaching the Council as homeless
* Working with clients to find solutions to their homelessness
* Administering and discharging the Council’s statutory and regulatory obligations to people threatened with or experiencing homelessness
* Writing to clients accepting and ending legal duties
* Liaison with statutory and non-statutory agencies to investigate homelessness and to assist in the prevention or relief of homelessness
* Giving housing advice tailored to the needs of the clients
About You
* To be customer focused and dedicated to providing an excellent service
* Have previous experience of working in a similar role in a housing or customer service environment
* Be a team player
* Have good IT skills
* Be able to initiate creative solutions for service improvements
* To be able to prioritise a varied workload
* To be able to deal with difficult situations in a calm and caring manner
* Previous experience in a similar role
* A good level of numeracy and literacy skills
* A detailed knowledge of housing related legislation
* Excellent computer skills and good working knowledge of computer systems
This post is subject to a Disclosure and Barring Service Check.
What We Can Offer
* Excellent pension scheme with employer contributions
* Generous annual leave entitlement with options to purchase additional annual leave
* Committed training programme and development opportunities
* Onsite nursery with 20% staff discount
* Discounted gym and swim membership
* Health and wellbeing support and a Free Employee Assistance scheme including access to counselling services
* Cycle to Work scheme
* Employee Discounts with a range of companies including EE and the Kaarp discount scheme
We are an employer that values face to face communication, collaboration and connection; therefore all our roles have an office-based requirement with some agile working as part of the role.
To discuss the post or for further information, please call Steph Pritchard on 01386 565356 or Lisa Williams on 01386 565202.
Job Details
* Seniority level: Entry level
* Employment type: Part-time
* Job function: Other
* Industries: Human Resources Services
Important dates
Closing date: Sunday 19 October 2025
Interview date: Thursday 23 October 2025
Attached documents: Job Description, Employee Benefits
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