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Lead user researcher

Leeds
Anson Mccade
Lead user researcher
Posted: 18 August
Offer description

Lead User Researcher – UK Wide (Excluding London)

Up to £95,000 – Permanent


We’re looking for a Lead User Researcher to join a high-impact, public sector-focused team. This is a senior, hands-on role where you’ll drive research strategy, mentor other researchers, and ensure user insights directly shape critical government and healthcare services.


If you come from a consulting background, are SC-cleared, and thrive in fast-paced, high-responsibility environments, this role gives you the chance to make a real impact.


What you’ll be doing

* Lead and manage complex user research programmes across multiple public sector projects
* Translate user insights into actionable guidance for design and delivery teams
* Mentor and coach junior researchers, shaping capability across the practice
* Influence stakeholders at all levels, ensuring evidence-based decisions guide service design
* Drive best practice in user research, advocating for inclusive, accessible, and ethical design
* Work across delivery phases: discovery, alpha, beta, and live, ensuring research has real-world impact


Experience required

* Strong consulting experience delivering user research in public sector, government, or healthcare
* Proven ability to lead research teams and deliver actionable insights at scale
* Deep understanding of user-centred design principles and research methodologies
* SC clearance (or eligible to obtain)
* Excellent communication and stakeholder management skills


Nice to have

* Knowledge of UK Government Service Standard and GDS practices
* Experience in service design or digital transformation consulting
* Active involvement in design/research communities (mentoring, speaking, thought leadership)


Why this is different

* Work on high-impact public services that affect millions
* Shape the future of user research capability and practice in the public sector
* Lead a team of talented researchers in a collaborative, mission-driven environment
* Flexible UK-wide working (except London) with supportive benefits
* Opportunity to make your mark on government and healthcare services across the country


💡 We’re looking for leaders who combine consulting experience, public sector knowledge, and hands-on research capability to deliver measurable impact.


To explore this opportunity, get in touch directly.

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