UNIFORM-Agri is Expanding
UNIFORM-Agri – We are an international company that develops, sells, and supports dairy management software for dairy farmers all over the world. Our aim is to provide our users the best dairy management software training and ongoing support. Our Company headquarters is based in Assen, the Netherlands and we support UK & Irish Dairy Farmers from our regional office in Somerset.
The Role - Technical Dairy Software Helpdesk
As we continue to grow our user base the UK team are looking to appoint a new Dairy Software helpdesk team member to join our busy helpdesk team based at J24, Sedgemoor Auction Centre North Petherton. The role will be a full-time office-based position; however, you will occasionally be required to attend shows and events away from the office. Salary is negotiable, depending on experience.
As part of the role, you will be required to answer customer questions on our Dairy Herd Management program and App. Set up links between our program and 3rd party parlour and activity systems. You will also be required to deliver structured online training for our users to make the best use of the program.
The ideal candidate must have a real passion for dairy farming, excellent IT skills and preferably worked with other Dairy herd management programs or Parlour/Activity Systems.
Your Responsibilities
* Serve as the first point of contact for customers, veterinarians or consultants seeking software support over the phone, online or via email on the Uniform program
* Set up links between our program and 3rd party Parlour and Activity systems
* Deliver structured online training for new customers
* Work together with our network of international colleagues
What we offer:
· Bonus scheme after 12 months
· Pension scheme
· Great Customers
· Open and friendly working environment
Job Types: Full-time, Permanent
Pay: £25,000.00-£29,000.00 per year
Benefits:
Casual dress
On-site parking
Education:
Certificate of Higher Education (required)
Experience:
Technical support: 1 year (preferred)
Customer service: 1 year (preferred)
Dairy Farming: 1 year (required)
Work Location: In person