Job Description We are seeking a Multi-Skilled Front Desk/Nights professional to join our team in Hounslow, United Kingdom. As a key member of our front office team, you will be responsible for providing exceptional customer service during night shifts while managing various front desk operations and night audit tasks. Warmly greet and welcome guests, ensuring a positive first impression Efficiently handle check-in and check-out procedures, maintaining accuracy at all times Respond promptly and professionally to guest enquiries and requests Manage room reservations, assignments, and status updates Provide information about local attractions, dining options, and transportation in Hounslow and surrounding areas Coordinate with housekeeping and maintenance departments to ensure guest satisfaction Handle telephone calls, emails, and other communications in a timely manner Process payments and maintain accurate financial records Perform night audit tasks, including balancing accounts and preparing daily reports Ensure the lobby and reception area are clean, organised, and presentable throughout the night Maintain security awareness and follow established safety procedures Set up breakfast and manage snacks and drinks sales as required Perform any other ad-hoc duties as assigned