A quick look at the role
Help us make a difference as a Regional Account Manager, managing a portfolio of customers in the East Region of the UK. You will be responsible for maintaining the business relationship between a Biffa Region and the client, covering commercial results, growth and development, contract negotiations, meeting KPIs and SLAs, compliance, customer satisfaction and retention, strategic account planning, innovative solutions, and ensuring high-quality service.
Your Core Responsibilities
* Serve as the primary interface between the company and the client, ensuring the implementation of strategic account plans, service success, contract compliance, retention, and pricing negotiations.
* Attend customer reviews and present detailed management information and advice on waste management programs.
* Build customer confidence by creating solid and stable multi-level relationships.
* Act as the point of escalation for the client to support the resolution of issues.
* Ensure customer debt aligns with contractual limits by addressing invoice queries promptly.
* Negotiate, influence, and communicate effectively at all levels within the organization and externally to deliver long-term benefits.
Requirements
Our essential requirements
* The Regional Account Manager is responsible for driving growth.
* The role operates with a high level of autonomy, aligned with the long-term regional business plan.
* Must be commercially focused, with the ability to analyze and forecast the success of business proposals, understanding financial principles related to costs, profits, markets, and added value.
* This role involves performance management of contracts based on KPIs and metrics.
* Ability to build key internal relationships across departments and with senior leadership, including Area Directors, fleet, compliance, finance, and HR.
* Ability to establish and maintain key external relationships at all levels.
Biffa - we're changing the way people think about waste
At Biffa, we love working with waste. Whether turning it into sustainable power, recycling, or keeping streets clean, we see every day as an opportunity to improve lives. Our 11,000+ employees trust us to provide rewarding careers that are challenging but never dull.
We value diversity and equality, believing that different ideas, perspectives, and backgrounds foster a creative and effective work environment.
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