Contracts and Credit Control Administrator
Join to apply for the Contracts and Credit Control Administrator role at Vaillant Group UK
What we work on together
Responsibilities
* Claims and Support Coordination: Process contract support claims and follow up on outstanding issues using Smartsheet, Salesforce, and SAP while promoting the digital portal for efficient claim submission.
* Collaborative Team Support: Assist the sales team with order allocation, manage communications via group mailbox, and support team members by contributing to departmental improvements and procedural efficiency.
* Financial Transactions Management: Handle daily payment downloads and remittance uploads via Smartsheet, ensuring timely reconciliation and resolution of non-payment issues.
* Invoice and Payment Resolution: Proactively chase and resolve payment queries, secure interim payments for overdue invoices, and issue credit/debit notes as needed upon approval.
* Customer Engagement and Communication: Build and maintain strong customer relationships, including suspending services for overdue accounts and negotiating solutions.
* Forecasting and Reconciliation: Prepare and update monthly statements, conduct reconciliations, and keep the cashflow forecast updated with expected, confirmed, and received payments for both Contract Support and Credit Management.
What makes us successful together
* Great customer service skills and a passion for addressing and resolving difficult situations.
* Ability to work with customers to resolve disputes effectively.
* Good knowledge of SAP, Excel, Outlook, Smartsheet and Teams.
* Understanding of credit management would be an advantage.
* Flexible approach to work and ability to adapt between contracts and credit control duties.
* Attention to detail and the ability to speak up when something does not look or feel right.
What you can count on
* Attractive remuneration package, 25 days holiday plus bank holidays and bonus opportunities.
* Generous pension scheme for retirement security.
* Recognition as part of the group with IiP Gold award.
* Death in service benefit and option of subsidised private health care.
* Family friendly policies to support employees during important life events.
Company context
Company: Vaillant Group U.K. Ltd
Location: Belper, United Kingdom
Country: United Kingdom (GB) | Brand: Vaillant
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