Fluidic Sciences is a UK‑based life sciences company headquartered in Royston, Hertfordshire. As the home of Sphere Bio and Fluidity One‑M, we provide an end‑to‑end portfolio designed to support the most complex biological questions. Our technologies enable researchers to move seamlessly from multiplex single‑cell screening to in‑solution biophysics, reducing assumptions and empowering faster, more confident decision‑making.
Role Overview
In this exciting position, you will play a pivotal role in building and supporting Fluidic Sciences’ global Customer Success capability, combining hands‑on field service expertise with technical leadership. The role is responsible for providing expert support for the installation, maintenance, troubleshooting, and optimisation of advanced laser‑based instrumentation. As a recognised technical expert in complex laboratory instrumentation, you will work closely with customers, distributors, support, R&D, and manufacturing teams to deliver technical training, support installations, resolve escalated issues, and ensure optimal system performance and customer satisfaction.
The role requires a strong technical background, ideally at Master’s degree level, experience in a similar service or applications engineering role, with the ability to develop, maintain, and ensure day‑to‑day compliance and effective use of the platform across global support teams.
Key Responsibilities
* Install, commission and qualify laser and other technical systems at customer sites.
* Diagnose and resolve hardware, software, optical and electro‑mechanical faults.
* Perform preventative and corrective maintenance, laser alignment, calibration and system optimisation.
* Provide remote and on‑site technical support to customers and distributors.
* Maintain detailed service records, reports and documentation.
* Act as a technical interface with customers during service visits.
* Provide training and technical guidance to customer operators and engineers.
* Support system upgrades, retrofits and field modifications.
* Ensure compliance with laser safety standards and site‑specific regulations.
* Liaise with R&D and engineering teams to feedback field issues and improvement ideas.
* Support root‑cause analysis and implementation of corrective actions.
* Contribute to service procedures, documentation and best practices.
Required Qualifications & Experience
Education
* Electrical or Mechanical Engineering background, or equivalent technical experience.
* Master’s degree (MSc/MEng) or higher in Physics, Photonics, Optical Engineering, Electrical Engineering, Mechanical Engineering, or a related discipline.
* A strong bachelor’s degree with equivalent industry experience may be considered.
Experience
* 2+ years’ experience in a service, field service, applications or systems engineering role ideally with capital scientific equipment.
* Proven hands‑on experience with laser systems, such as: solid‑state, fiber, diode or ultrafast lasers; beam delivery, optics and alignment; motion control, sensors or automation (desirable).
Personal Attributes
* Strong problem‑solving and analytical skills.
* Excellent communication and customer‑facing abilities.
* Ability to work independently in the field.
* Well‑organised with strong attention to detail.
* Willingness to travel domestically and internationally as required.
Additional Requirements
* Full driving licence.
* Eligibility to work in the relevant country.
* Willingness to undertake laser safety and product‑specific training.
Location
Flexible / Field‑based (with travel as required).
Seniority level
Entry level
Employment type
Full‑time
Job function
Information Technology
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