SatCom Support Engineer (MoD Service Operations) - Government Satellite Communications
Location: Redhill (office-based for first 6 months; The Role: We are seeking a Technical SatCom Support Engineer (MoD) to take full ownership of UK Government support cases within a secure military satellite communications environment. This is a hands-on, mission-critical role interfacing directly with MoD stakeholders, internal engineering teams, and service support functions.
The role suits a technically capable communicator with experience in military/defence communications, particularly Royal Navy, defence networks, COMSAT/MILSAT, message handling systems, or secure maritime SatCom environments.
Act as the primary point of contact for the UK Government CSCS contract support case
Provide service status updates and technical briefings to internal leaders and MoD representatives
Plan and oversee service visits, including spares, equipment tracking, and documentation
Manage smooth handovers and minor project delivery activities
Maintain accurate case, asset, and service records within secure platforms (e.g., Identify recurring issues and implement process/service improvements
Deliver onboarding and training for 1st/2nd line support teams
Support documentation standards, rollout activities, and obsolescence planning
Eligible to hold DV (Developed Vetting) Security Clearance
Strong understanding of IT networking, SatCom systems, and electronic/electrical equipment
Competent in standard office systems and ticketing tools
Willingness to travel when required
ITIL certification or understanding of ITIL service processes
Experience with obsolescence planning, spares management, or project coordination
We value diversity and are committed to creating an inclusive work environment.