About the Role
This is a fantastic opportunity for a driven and passionate individual to join our IT team – surrounded by other like-minded individuals and with a focus on shared knowledge; this is the perfect place to develop your technical, business, and professional abilities. You will be responsible for a wide range of tasks that support the smooth running of over IT team. This can involve anything from providing technical support to developing and implementing new IT systems. No two days are the same, which is what makes this role so exciting. If you thrive in a fast-paced environment and enjoy working on various tasks, then this is the role for you.
You'll be part of a high-performing team within a global technology services provider, operating at the intersection of innovation, service delivery, and digital transformation. In this role, you will provide hands-on 2nd line support, contribute to IT projects, and help shape the evolving technology landscape — all while working in an environment that values curiosity, growth, and exceptional service.
About 3Gi
We are specialist in Cloud, AI, Cyber Security, DevOps and we currently own 3 technology brands. We are our own 'Investment Company' - we don't have external people telling us what to do and this leads to a really creative tech culture. We only hire gifted, or dedicated technologists. We are an "in office" team as 100% of the team are either senior already or building their careers.
We follow the Netflix culture deck approach:
Key Responsibilities
* Provide high-quality 2nd line technical support to clients, ensuring all issues are resolved in a timely and efficient manner.
* Respond to escalated support requests from the 1st line support team, demonstrating an advanced level of technical knowledge and troubleshooting skills.
* Diagnose and resolve complex hardware and software issues, both remotely and occasionally on-site, while adhering to SLAs.
* Collaborate with 3rd line support engineers and other technical teams to escalate and resolve more complex problems.
* Install, configure, and maintain computer systems, network devices, and software applications.
* Proactively monitor client systems to identify and resolve potential issues before they escalate.
* Document all support activities, including troubleshooting steps, resolutions, and client communication, in the ticketing system.
* Provide clear and concise instructions to clients regarding technical issues and solutions.
* Maintain up-to-date knowledge of industry trends, best practices, and emerging technologies.
About You
You're a natural problem-solver, passionate about IT and driven to provide excellent customer service. You thrive in environments where every day is different, enjoy learning, and take pride in delivering solutions that make a difference.
Skills & Experience Required
* 1+ year in a professional IT support role (Service Desk, 1st/2nd line).
* Strong troubleshooting skills across hardware, software, and operating systems.
* Solid understanding of Windows 10/11 and Microsoft 365 (including Teams, Outlook, SharePoint).
* Experience with Active Directory user/admin tasks.
* Excellent communication and interpersonal skills.
* Highly organised with the ability to manage and prioritise workloads in high-pressure environments.
* Positive, can-do attitude and a willingness to grow and learn.
* A-Level or equivalent (preferred)
What We Offer
* Salary: £30,000 per annum
* Location: WhiteGates Business Center, Alexander Lane, Shenfield.
* Holidays: 20 days + UK bank holidays
* Benefits: Company pension, mentorship from senior IT leaders
* Work in an environment focused on digital transformation, learning, and technical innovation
* Hands-on exposure to some of the most advanced IT solutions and enterprise technology
Job Type: Full-time
Pay: £30,000.00 per year
Benefits:
* Casual dress
* Company events
* Company pension
* Free parking
* On-site parking
* Transport links
Ability to commute/relocate:
* Brentwood CM15 8QF: reliably commute or plan to relocate before starting work (required)
Work Location: In person