We are recruiting experienced Product Support Specialists with at least 2 years experience in supporting business enterprise software, experience with TMS, WMS, Microsoft Dynamics or similar is preferred.
The roles involves training and assisting our clients to use our world class enterprise software to transform their efficiency, service and profitability. Our software handles customer service, logistics, CRM, WMS, financials and business intelligence for our rapidly growing list of clients in 15+ countries.
All our people work from their home or coworking offices in 10 countries. We chat every day on Teams and meet up socially at least 4 times a year. This year in June we met in Budapest, Hungary, had a ski trip in Kitzbuhel, Austria in February, we will meet in Paris in September, at Christmas we all meet in Dublin,
We complement your work experience with in house and external courses – not necessarily related to your work but with a view to your personal and professional development.
What we offer
* A competitive salary
* An excellent working environment – for example, we don’t do overtime
* In house and external courses focused on your personal and professional development
* Fully remote working
* Quarterly company meetups
Roles
* Presenting training courses on aspects of our enterprise software
* Advising clients on how to use our software to improve their business
* Planning software rollouts with our clients’ management
* Working with our development teams to test and refine new facilities
* Analysing issues and proposing solutions
* Identifying improvements of benefit to our clients
* General support
Requirements
* Ability to work fluently in English
* 2+years experience of supporting an ERP, WMS, TMS or similar software
* B2B experience
* Good people and communication skills
* Bachelors degree
* Lifelong learner
* Attention to detail combined with imagination
* Practical approach to real world problems