A leading housing association is seeking a motivated Intelligence and Speech Analyst to enhance customer experiences through data-driven insights. You will manage the speech analytics strategy, ensure compliance with quality standards, and collaborate with stakeholders to deliver actionable recommendations. Ideal candidates will have experience in data analysis within a housing background, strong communication skills, and expertise in tools like Excel and Power BI. This role offers a salary starting from £36,073 and numerous benefits. #J-18808-Ljbffr