Job Description
JOB SUMMARY
The Project Technician is at the heart of the service we provide to our clients at RFIDentikit. You will be responsible for using your coding and customer service skills to build the environments which allow the client to manage their events to comply with their security and access standards. You will be expected to work side by side to ensure that all their needs are met to a high standard.
You will work in a team of projects staff building the event environments and liaising with clients throughout. Our Project Technicians are the face of the business on site, all over the world, and from our office.
KEY RESPONSIBILITIES
· Configure RFIDentikit proprietary software to create environments and assets for client events and access control operations.
· Create and configure bespoke client event portals for use by client staff, contractors, guests, and volunteers.
· Find solutions for client requests to personalise the service we provide.
· Manage workflows on Jira keeping up to date records of task progress and completion.
· Work directly with clients on sites worldwide; providing customer care, hardware, and software support. Provide on demand reporting and staff training including for third party contractors.
· Maintain a personalised service for clients with regular direct contact by email, remotely and face to face.
· Work with the Senior Project team to improve and customise the product creating a positive client experience.
· Represent the company with a positive and professional attitude in the presence of clients, whilst on site and when working with colleagues.
QUALIFICATION, KNOWLEDGE, AND EXPERIENCE
· Experience of using Web responsive HTML & CSS, ideally in a work capacity or in a demonstratable personal capacity.
· Experience of working in a customer focused environment.
· Working experience of Microsoft Office applications.
· It would be desirable for you to demonstrate a working knowledge of JavaScript, jQuery, React, Bootstrap, MySQL.
· Experience of working in a backstage or administrative capacity at live events would be desirable.
· Experience of working away from home on a regular basis.
PERSONAL CAPABILITIES
· Strong Work Ethic: You will be dedicated and hardworking. You will work both independently and from instruction from Project Managers and clients.
· Excellent Communication Skills: You will have excellent interpersonal skills whilst working directly with clients both remotely from the office and on site.
· Detail Oriented: You will eventually? be expected to complete complex tasks independently to a high standard.
· Adaptable: Situations on site change quickly and you will need to adjust your approach and tone of voice to different stakeholders.
· Resilient: You will deal with situations where things do not go to plan and will need to be able to work under pressure without supervision
· Customer Centric: We are a strongly client focussed business and we pride ourselves on being the best at what we do. You will need to be able to liaise with our clients in a professional and collaborative manner.
· Curious: You will be someone who wants to know how things work and find new ways of doing things.
· Flexibility: You will be expected to work on client sites in the UK and globally. Sometimes this will be at short notice, so a desire and willingness to work away from home is essential. Solo?
· Team Player: Collaborative mindset, willing to contribute ideas and work as part of a cohesive team.
· Relationship Management: Strong interpersonal skills with the ability to build rapport and trust with existing and potential clients.