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* Competitive salary plus performance related bonus
* 29 days holiday including public holidays plus additional days with service
* Pension contributions
* Enhanced parental leave
* Wagestream—a Financial Wellbeing app giving you ultimate pay control! Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach.
* Talk to us about flexible working
* Cycle to work scheme
* Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more!
* Steer Academy provides accredited ongoing training – paid for by the business
* Opportunities for career progression
Customer Service Advisor – Join Our Farnborough Team
Farnborough
Ref:VA2858
#OFE
Benefits
* Competitive salary plus performance related bonus
* 29 days holiday including public holidays plus additional days with service
* Pension contributions
* Referral bonus scheme
* Enhanced parental leave
* Enhanced sick pay
* Wagestream—a Financial Wellbeing app giving you ultimate pay control! Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach.
* Talk to us about flexible working
* VIP Awards – colleague recognition scheme
* Cycle to work scheme
* Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more!
* Steer Academy provides accredited ongoing training – paid for by the business
* Opportunities for career progression
Role Overview
We’re looking for a friendly and professional Customer Service Advisor to join our front-of-house team in Farnborough.
In this pivotal role, you’ll be the first point of contact for our customers—delivering a welcoming experience and providing expert support throughout their vehicle repair journey. Your commitment to outstanding customer service will reassure customers that their vehicles are in capable hands.
Key Responsibilities
* Manage the full customer journey, from initial inquiries to resolving any issues with professionalism and care.
* Schedule bookings and organise vehicle collections and returns efficiently.
* Deliver prompt, accurate communication to customers and insurers.
* Maintain customer records and build lasting client relationships.
* Keep systems and online portals updated with accurate information.
* Handle inbound and outbound phone and email inquiries.
* Support team and individual targets to uphold service excellence.
* Ensure a high level of customer satisfaction through proactive service.
* Assist with moving vehicles on the forecourt when required.
What We’re Looking For
We’re seeking a customer-focused individual, ideally with experience in the automotive repair or aftercare industry.
You’ll bring:
* Excellent communication skills – approachable, professional, and clear.
* Strong organisational skills and attention to detail.
* The ability to prioritise and manage multiple tasks in a dynamic environment.
* Experience with administrative duties and computer systems (MS Office knowledge essential).
* A proactive, team-oriented attitude with the ability to work independently.
* Local area knowledge to support logistics and customer coordination.
Why Join Us?
* Be part of a growing, successful accident repair business with a reputation for quality.
* Work in a supportive, collaborative team environment.
* Enjoy opportunities for career progression within the automotive industry.
* Receive a competitive salary and benefits package.
Apply now to become a key part of our Farnborough team and help deliver an outstanding customer experience every day.
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