Better places, thriving communities.
Workplace Team Leader
Location: Edinburgh Office
Client: A world renowned financial institution
Role Overview
We are seeking an experienced and motivated Workplace Team Leader to lead our Front of House operation within a prestigious client environment. This role is central to delivering an exceptional workplace and visitor experience, leading a team of Workplace Concierge and Reception professionals with a strong focus on service excellence, continuous improvement, and client satisfaction.
As a key member of the site leadership team, the Workplace Team Leader will act as an ambassador for the Signature culture, setting high standards and fostering strong relationships with clients, stakeholders, and colleagues.
Key Responsibilities
Service Leadership & Delivery
1. Lead and manage the Front of House team to deliver a consistently highquality customer experience.
2. Oversee daily Front of House services, including reception, guest services, meeting room management, visitor and security processes, catering coordination, and office supplies ordering.
3. Drive continual service improvement, proactively identifying opportunities to enhance the workplace experience.
4. Ensure services are delivered in line with contractual SLAs, KPIs, and Standard Operating Procedures.
5. Act as a visible and approachable leader, promoting professionalism and service excellence at all times.
Client & Stakeholder Relationships
6. Build and maintain strong, collaborative relationships with clients and key stakeholders.
7. Maintain a clear understanding of client values, objectives, and expectations.
8. Ensure a consistently positive client perception and contribute to client retention efforts.
9. Communicate effectively with both internal teams and client representatives.
People & Performance
10. Provide day to day leadership, support, and guidance to the Front of House team.
11. Own personal development and apply learning to continuously improve performance.
12. Deliver agreed personal objectives and maintain high personal standards.
13. Follow HR policies and procedures, including those related to time off, wellbeing, grievances, whistleblowing, and disciplinary processes.
14. Complete monthly timesheets and adhere to expense procedures.
QHSE & Wellbeing
15. Own QHSE auditing for the Front of House services and promote best practice across the portfolio.
16. Ensure all work is carried out safely and in accordance with SOPs and the QHSE framework.
17. Report all incidents, near misses, and dangerous occurrences promptly.
18. Challenge behaviours that fall short of expected standards, in line with Mitie QHSE policies.
19. Promote health, safety, and wellbeing values as outlined in the wellbeing handbook.
What We Are Looking For
20. A genuine passion for delivering outstanding customer service.
21. Proven leadership and people management capability.
22. Strong communication and interpersonal skills, with the ability to build trusted relationships.
23. A proactive mindset with the drive to achieve high standards and continuous improvement.
24. Experience in a similar Front of House or workplace services role (preferred).
25. Strong understanding of company standards, including SOPs, KPIs, and SLAs.
26. Confidence to challenge service delivery when standards fall below expectations.
Why Join Us?
This is an excellent opportunity to lead within a highprofile client environment, where service excellence, professionalism, and people development are valued. If you are committed to creating exceptional workplace experiences and want to make a meaningful impact, we would love to hear from you.
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10, - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .