Join our Income Management Team as a Rent Management Advisor, within the Housing Division. The team is large and work within a highly pressurised environment. We maximise the rental income for the authority by supporting customers affected by the Welfare Reform and introduction of Universal Credit to help sustain their Council tenancies.
The full-time, fixed term position works 37 hours per week (for 12 months to cover maternity leave). This role offers the flexibility in hybrid working, working remotely from home or working in City Hall. Due to our new ways of working policy you'll be required to work from a non-home based location a minimum of two days a week.
What you'll be doing
You’ll provide welfare benefit and income maximisation service to support customers and assist them with welfare benefit claims, applications for grants and other benefits that will assist tenancy sustainment. This includes visiting tenants in their own homes and conducting office interviews. You’ll increase customer's financial capability through education, awareness, and motivation to enable customers to manage their own benefit claims and rent payments. Additionally, you’ll provide a customer focused and responsive service to achieve high standards of customer care and help sustain, support, and maintain tenancies by providing advice and referring vulnerable individuals to appropriate support agencies.
Using excellent communication skills you’ll support a wide range of customers, including vulnerable people, who may have complex needs, with management of benefit claims. You’ll have sound IT skills to update databases, and maintain records. You’ll have strong assessment skills to manage cases, assess outcomes and enable the impact of welfare reform to be assessed. With tact and diplomacy, you’ll confidently resolve difficult and challenging situations. Using motivational and negotiation skills, you’ll encourage customers to manage their own benefit claims and rent payments.
What we can offer you
As well as the satisfaction of helping to improve thousands of lives across Leicester, you can look forward to a work environment that encourages a healthy work/life balance. You'll enjoy generous annual leave, membership of the Local Government Pension Scheme and the option of flexible working. We'll also give you the chance to develop your skills and expertise with a variety of training and development opportunities. In addition, you can choose from a number of flexible benefits, including childcare vouchers, discounts on city buses and trains and help with relocation to Leicester, where appropriate. For an illustrative value of your benefits package, take a look at our benefits calculator.
Join us
#J-18808-Ljbffr