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We are seeking an experienced Senior QA & Project Delivery Manager to lead quality assurance and project delivery across a range of complex, large-scale technology initiatives. This is a pivotal role requiring a blend of strategic oversight and hands-on leadership to ensure the successful delivery of software, infrastructure, and transformation projects across global operations.
You will define and implement QA strategies, lead cross-functional teams, drive continuous improvement, and manage stakeholder expectations at all levels — from technical teams to executive leadership. Ideal candidates will bring deep experience in full lifecycle delivery, testing governance, automation strategy, and performance reporting through metrics and dashboards.
Key Responsibilities
* Own and lead end-to-end quality assurance strategy, including test planning, execution, reporting, and governance.
* Drive project delivery across software, infrastructure, and transformation programmes using Agile, Waterfall, or hybrid frameworks.
* Develop and enforce QA standards, processes, and frameworks to support functional, non-functional, and operational acceptance testing.
* Lead and mentor QA teams, fostering capability development and high performance across global, cross-functional units.
* Partner with business and technical stakeholders to align quality and delivery efforts with strategic goals.
* Manage UAT, SIT, DR, and NFT activities, ensuring quality and compliance across all test phases.
* Coordinate with third-party vendors and offshore delivery teams, ensuring consistency, quality, and SLA adherence.
* Create and maintain KPI dashboards and executive-level reports, providing visibility into testing progress, quality metrics, and risk.
* Conduct incident analysis and root cause investigations, implementing preventative measures for continuous improvement.
* Provide guidance on test automation strategies, tooling decisions, and integrations into CI/CD pipelines.
* Contribute to change and release management processes, ensuring QA readiness and risk mitigation.
Essential Experience & Skills
* 10+ years of experience in QA leadership and project delivery roles, ideally within enterprise environments.
* Proven track record of delivering multi-phase, cross-functional programmes, including WMS, ERP, supply chain, or e-commerce systems.
* Strong grasp of test lifecycle management and delivery within Agile (Scrum/Kanban), Waterfall, or hybrid frameworks.
* Experience developing and scaling QA teams, including offshore/vendor management.
* Excellent skills in stakeholder engagement, communication, and executive-level reporting.
* Demonstrated ability to lead incident and root cause analysis and implement effective corrective actions.
* Experience with non-functional testing, automation, and test environment governance.
* Hands-on familiarity with tools such as JIRA, Azure DevOps, Zephyr, Trello, HP ALM, and MS Project.
* Strong analytical, organisational, and coaching skills.
Desirable Qualifications
* PRINCE2 and/or ISTQB certification
* Background in retail, logistics, supply chain, or large-scale infrastructure projects
* Experience with SAP, ERP systems, or warehouse automation platforms
* Familiarity with MIRO, Lucidchart, or similar visual collaboration tools
What We Offer
* Opportunity to lead strategic, high-impact projects with global reach
* Collaborative environment with executive visibility
* Competitive salary and benefits package
* Professional development and certification support
* Flexible working arrangements
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Contract
Job function
* Job function
Consulting
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