Job Title: Hotel Operations Manager – Luxury Hotel
Salary: £65,000 + Bonus & Excellent Benefits
Location: Somerset
We are recruiting a Hotel Operations Manager for a luxury hotel in Somerset. This is a high-impact leadership role overseeing day-to-day hotel operations across multiple departments, delivering an exceptional and seamless guest experience across the hotel. With a strong focus on outstanding Food & Beverage and premium guest service, you will lead from the front, driving operational excellence, team performance, and commercial results across the hotel.
Key Responsibilities
* Lead, inspire and develop high-performing hotel teams across all departments
* Oversee smooth daily operations across Rooms, F&B, Spa, and Front of House
* Drive exceptional Food & Beverage and guest experience standards
* Ensure seamless collaboration across all operational teams
* Maintain world-class service, presentation, and attention to detail
* Oversee recruitment, training, and ongoing team development
* Manage budgets, forecasting, and overall financial performance
* Monitor guest feedback and implement continuous improvements
* Ensure full compliance with all safety, hygiene, and operational standards
* Act as a visible leader and ambassador for the estate brand
The Ideal Candidate
* Proven experience in luxury or high-end hotel operations
* Strong, hands‑on leadership style with excellent communication skills
* Highly organised with the ability to manage multiple departments
* Commercially strong with solid financial awareness
* Passionate about delivering exceptional, personalised guest experiences
* Strong attention to detail with a commitment to excellence
* Resilient, adaptable, and solutions-focused leader
* £65,000 salary + bonus
* Complimentary spa, gym, and wellbeing access
* Staff meals and generous colleague discounts
* Up to 30 days annual leave
* Relocation assistance available
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