Europcar is looking for a Car Rental Returns Agent
Would you like to be part of the Europcar team? Are you someone who enjoys customer-facing roles and working as part of a diverse team? We are seeking a Car Rental Returns Agent at our Edinburgh Airport location to join our vehicle returns team.
You will work in a fast-paced environment where the customer is at the center of everything we do. Your responsibilities include providing world-class customer service throughout the rental process, including assisting customers in our car parks at the beginning and end of their Europcar experience.
Your previous experience should demonstrate your passion for service and a calm, professional approach to handling the challenges of a busy customer environment.
What we can offer you:
* Competitive Basic Salary
* Bonus earning potential
* Enhanced Maternity and Adoption Leave (subject to service and earning qualifications)
* Pension and life insurance schemes
* Discounted car hire rates across our network
* 20% discount on EE mobile phone contracts*
* Confidential legal and support services through BUPA
* Career progression and development opportunities
*This forms part of the current non-contractual benefit offering
Key responsibilities include:
* Working closely with all staff to ensure timely vehicle returns and deliveries to customers.
* Maintaining excellence in customer service and damage standards; achieving all KPIs in these areas.
* Completing all administrative tasks accurately following operating procedures.
* Processing workshop vehicles in accordance with operating procedures.
Requirements:
* A full, valid, clean driving license with a minimum of 4 years driving experience.
* Excellent communication and face-to-face interpersonal skills.
* Ability to work as part of a team in a fast-paced environment.
* Flexibility in working hours, including availability during the day, evenings, and weekends, with a variety of shift options.
* Car rental/sales experience is desirable but not essential; training will be provided.
If you believe you have what it takes to succeed as a Customer Service Returns Agent at Europcar, please apply today!
Note for agencies: Please do not send speculative CVs or candidates. We will not consider unsolicited applications.
About Europcar Mobility Group
Europcar Mobility Group is a global leader in mobility services with 75 years of experience. Our mission is to change the way you move, offering a wide range of rental services for individuals and businesses, supported by a fleet of over 250,000 vehicles, including many electric models.
Our brands include Europcar, Goldcar, and Fox-Rent-A-Car, each catering to different customer needs across over 130 countries, with more than 8,000 employees dedicated to customer satisfaction.
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