Contact Centre Customer Service Representative Insurance: Pensions & Life Location: Office-Based in Norwich Full Time (40hr), Permanent Salary: £25,400 + Benefits Are you ready to dive into the world of life and pension policies and deliver top-notch service that puts customers first? We're looking for energetic and empathetic individuals to join our client's Norwich contact centre team. In this role, you'll handle a mix of inbound and outbound calls, emails, and written requests, aiming to resolve matters first time and in the right way. Your Responsibilities Respond to customer enquiries related to life and pension policies via phone, email, and written correspondence, always striving for first-contact resolution. Take ownership of each interaction, ensuring every customer feels listened to and supported. Maintain accurate records and documentation while providing clear information and advice. Collaborate with your team to continuously improve service standards and meet performance goals.What are we looking for? Calm, customer-focused attitude - even when it gets busy Attention to detail and commitment to getting things right first time Comfortable with computers and keen to learn new systems and processes Team player who welcomes feedback and strives for continuous improvement Desirable: Previous experience in the...