About the role As our Domiciliary Care Branch Manager in Lowestoft, you will be a key leader in overseeing and driving the success of the branch. Your role will involve managing and coordinating home care services for individuals who require assistance with daily living while remaining in their own homes. You will be responsible for ensuring the delivery of high-quality care, managing care plans, and supervising home care staff. You will play a vital role in maintaining the well-being and safety of clients, coordinating services, managing staff, and advocating for clients’ best interests to promote independence, quality of life, and positive health outcomes. Our Lowestoft branch holds its own unique charm, and our dedicated team is proud to provide compassionate, personalised support to each individual we serve. Find out more about Reports to: Operations Manager/ Regional Operations Director Key duties and responsibilities Lead and manage branch staff, fostering a positive work environment and supporting professional development. Oversee daily operations, including scheduling, client intake, care planning, and service coordination. Ensure regulatory compliance, quality assurance, and effective risk management across all services. Build client and community relationships, handling concerns, conducting assessments, and promoting services. Manage branch performance, including budget oversight, KPI monitoring, and identifying growth opportunities. Skills and attributes Previous management experience within a domiciliary care setting is essential Excellent business acumen with a strong desire to develop and grow the service Comprehensive knowledge of CQC standards Good leadership skills with the ability to communicate effectively Full UK driving licence Education and qualification Minimum NVQ Level 4/5 in Health and Social Care, or equivalent