Start your career in tech with a leading managed services provider. Trinity Managed Services is offering an exciting opportunity for a motivated and tech-savvy individual to join our team as an IT Support Apprentice. This role is ideal for someone looking to gain hands-on experience while working towards a recognised qualification in a dynamic and supportive environment.
At Trinity, we provide innovative IT solutions to clients across various sectors, and were passionate about developing the next generation of IT professionals. If youre enthusiastic about technology, eager to learn, and ready to take the first step in your IT career, wed love to hear from you.
In this role, youll work towards yourLevel 3 IT Support Apprenticeship,delivered by our expert training team at Baltic Apprenticeships.
A Typical Day in the Job:
Using the telephone to answer incoming support calls
Hands on repairing hardware
Resolving issues in office 365
Providing support remotely
Configuring new devices and processing new starter requests
Involvement in password resets and anti-virus configuration
Networking installation and monitoring
Laptop and computer repairs and upgrades
Full training and support will be provided by your workplace mentor and from the Baltic team.
Salary, Hours & Benefits:
£15,000 per annum
Monday - Friday 9am-5:30pm
Hybrid working 1 day at home
21 days annual leave plus bank holidays
Social events Christmas parties
Flexible working
Auto enrol pension
Desired Qualities, Skills and Knowledge:
Ability to work well in a team environment
A general passion and interest in IT
Great problem solver
Good customer service skills
Driven to succeed
Good time management skills
GCSE Grade 5/C in English and grade 4/C in Maths is required for this role
Your Training with Baltic:
This apprenticeship provides the skills, qualification, and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician.
Next Steps:
If this sounds like the role for you, send us an application! Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted.
Eligibility Criteria:
You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.
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