Important notice In line with our redeployment policy, we’ll prioritise applications from employees who are under formal notice of redundancy. We’re looking for a Service Team Member to join us at The Firs - Elgar's Birthplace to support our busy teams across visitor operations. This is a varied and rewarding role where you’ll help us meet targets, solve problems, and deliver great service across different locations. Hours/working pattern: This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. You'll work 600 hours per year. You'll be working two days of the week and on average 14 hours per week and this will go down in November and December due to the property having reduced hours. This role will require one day of weekend working. For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role. What it's like to work here Reporting to the site manager, you’ll be part of a small team working at The Firs - Elgar's Birthplace. We're open 10am-5pm every Friday-Monday from the 13th February - 1st November. During November we only open on weekends and for December we only open for our Father Christmas events. Working at a small site you have a brilliant opportunity to have meaningful conversations with our visitors. With a modern visitor centre with exhibition spaces, a venue space and a franchised café called 'Little Al's Kitchen' no day will be the same. We also host a regular programme of concerts and events as well as seasonal programming for families. We have a beautiful cottage garden and a cottage where the composer Edward Elgar was born and wanted to be remembered. What you'll be doing The core part of your job is to give vital and positive support to your colleagues, wherever you’re needed, with a focus on greeting and helping visitors. No two days will be the same. You’ll work across different visitor areas, help us meet service and targets. You’ll also be on hand to resolve customer issues in a friendly and helpful way. Tasks could include welcoming visitors, restocking shelves in the second hand bookshop, and answering questions to help people get the most out of their visit. Please note general cleaning of the visitor centre is also required in this role. Who we're looking for We’d love to hear from you if you’re: focused on giving great service to everyone you meet confident speaking with visitors and solving problems a team player, but also happy to work on your own initiative well-organised, adaptable, and flexible to work across different sites willing to learn new skills and work towards shared goals The package The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too. • Substantial pension scheme of up to 10% basic salary • Free entry to National Trust places for you, a guest and your children (under 18) • Rental deposit loan scheme • Season ticket loan • EV car lease scheme (for roles that meet the salary criteria) • Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts • Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. • Flexible working whenever possible • Employee assistance programme • Free parking at most Trust places